ACHIEVING ADMINISTRATIVE EXCELLENCE

TRAINING OVERVIEW

Achieving excellence in administration requires versatility, the capacity to handle diverse responsibilities, and the ability to maintain efficiency without sacrificing accuracy. Managing various aspects of one's professional life, including workspace organization, meeting coordination, and travel arrangements, alongside supporting executives, demands a wide array of skills and qualities. This DixonTech training program addresses not only the practical knowledge necessary for success in a multifaceted role but also instils the mindset, self-assurance, and composure essential for effectively managing oneself, tasks, and professional relationships.

TRAINING TOPICS

• Mastering your workload
• Essential communication skills
• Working with your boss and your team
• Professionalism in the workplace
• Self and stress management

By the end of this training course, delegates will be able to

• Implement strategies to optimize time management and increase productivity in their professional tasks.
• Successfully establish and accomplish both short-term and long-term objectives, including proficiently arranging meetings, projects, and events.
• Exhibit confidence and clarity in communication across various levels within the organization.
• Deliver professional and polished presentations during meetings and other formal settings.
•  Enhance efficiency in organizing their workspace, administrative tasks, and support for executives.

TRAINING IS TAILORED TO

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

TRAINING METHODOLOGY

The training methodology for this program employs a combination of interactive lectures, practical exercises, case studies, and role-playing scenarios to ensure comprehensive learning and skill development. Participants will engage in hands-on activities that simulate real-world administrative challenges, allowing them to apply theoretical knowledge in practical situations. Additionally, group discussions and peer-to-peer learning will foster collaboration and idea exchange among participants, enriching the learning experience. Throughout the course, emphasis will be placed on continuous feedback and reflection to facilitate continuous improvement and skill refinement. By the end of the training, participants will have gained the necessary knowledge, tools, and confidence to excel in their administrative roles effectively.

DAY ONE:

MASTERING YOUR WORKLOAD

• What is your personal and work vision?
• The secrets to working smarter rather than harder
• Achieving long and short-term goals through proper scheduling and prioritizing
• Setting up administrative systems and procedures that work
• Time Management secrets to adopt and time wasters to avoid
• The latest technology to help you achieve administrative excellence

DAY TWO:

ESSENTIAL COMMUNICATION SKILLS

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying “no”
• Understanding different personality types
• Dealing with difficult personalities and situations
• Emotional intelligence at work
• Avoiding ego games and unnecessary conflicts

DAY THREE:

WORKING WITH YOUR BOSS AND YOUR TEAM

• Managing administrative responsibilities in the virtual workplace
• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments, and schedules
• Making travel and accommodation arrangements
• Preparing the office and tasks for your absence – holiday or lockdown
• Organising, attending and minuting meetings –  and in person

DAY FOUR:

PROFESSIONALISM IN THE WORKPLACE

• Handling the Phone Professionally –  avoiding common mistakes we all make
• Writing friendly and professional emails
• Social media and technology savviness
• Mind Mapping for organising and planning
• Event planning – Small and medium-sized project planning basics
• Making confident, clear presentations – online or in person
• Maintaining your professional image – even whilst working at home

DAY FIVE:

SELF AND STRESS MANAGEMENT

• Managing your responsibilities, roles, resources, and relationships from the inside-out
• The power of the sub-consciousness
• How to remain motivated and passionate about work in times of uncertainty
• Handling stress and pressure and anger at work
• Work-life balance – how to achieve it
• Taking care of yourself and others without burn out
• Where to go from here – continuing professional development