MANAGING AND MEASURING TRAINING, LEARNING & DEVELOPMENT

TRAINING OVERVIEW

The “Managing and Measuring Training, Learning & Development” course by DixonTech is a comprehensive training program designed to equip professionals with the knowledge and skills necessary to effectively manage and measure training initiatives within their organizations. This course covers a wide range of topics, including training needs assessment, learning program design, delivery methods, performance evaluation, and ROI measurement. Participants will learn how to align training programs with organizational goals, identify training needs, design effective learning interventions, and assess the impact of training on employee performance and organizational outcomes. Through a combination of interactive lectures, case studies, group discussions, and practical exercises, participants will gain practical insights and tools to optimize their organization's training and development efforts. By the end of the course, participants will be equipped with the knowledge and techniques to create, implement, and evaluate training programs that drive individual and organizational success.

TRAINING TOPICS

By the end of this training course, delegates will be able to

• Analyse the intricacies surrounding measuring and optimizing training ROI (Return on Investment).
• Utilize various techniques for conducting Training Needs Analysis (TNA) effectively. • Develop and present a compelling business case for training initiatives aligned with strategic business objectives.
• Craft an appropriate business model tailored to the organization's training and development needs
• Conduct a thorough cost-benefit analysis and evaluate the return-on-investment for training and development endeavours.

TRAINING IS TAILORED TO

• Have direct accountability for the training budget within their organization and aim to enhance effectiveness and efficiency in its management.
• Possess a strategic perspective of the business and may be involved in initiating or authorizing expenditure for training programs, seeking to deepen their understanding of training budget formulation and ROI.
• Are tasked with Human Resource/Organizational Development responsibilities, overseeing the strategic planning and execution of training programs.
•  Are involved in planning and implementing training programs and seek to understand training evaluation and ROI methodologies more comprehensively.

TRAINING METHODOLOGY

The training methodology employed in the “Managing and Measuring Training, Learning & Development” course by DixonTech is interactive, engaging, and highly practical. Through a blend of lectures, case studies, group discussions, and hands-on exercises, participants will delve into the intricacies of measuring and maximizing training ROI. Real-world scenarios and examples will be used to illustrate concepts, allowing delegates to apply techniques such as Training Needs Analysis (TNA) and cost-benefit analysis directly to their organizational contexts. Additionally, the course will incorporate interactive sessions where delegates can share their experiences, challenges, and best practices, fostering peer learning and collaboration. By immersing participants in practical exercises and providing opportunities for active participation, this training methodology ensures that delegates not only understand theoretical concepts but also acquire the skills and confidence to implement them effectively in their professional roles.

DAY ONE:

DEVELOPMENT STRATEGY & DIGITAL LEARNING

• Importance of Strategic Organizational Development to business success
• Defining the Learning Organization
• Aligning development to meet business objectives
• The impact of Digital Learning: online, E-learning and AI Long-term planning for future skills and competences
• Quality training and development standards: ISO 9000; ISO29993:2017

DAY TWO:

DESIGN AND ALIGNMENT OF DEVELOPMENT INTERVENTIONS

• Conducting Training Needs Analysis (TNA): methods and principles
• Digital Learning: interventions and measurement
• Alignment of development to achieve high-quality learning
• Learning measurement metrics: objective and outcome criteria
• Measuring and analysing blended learning solutions
• Practical Case Study: digital learning vs traditional classroom

DAY THREE:

EVALUATION MODELS AND METHODS

• The importance of evaluating development solutions
• Evaluation models of training and development
• Kirkpatrick and Phillips Models of Evaluation
• Levels of evaluation for ROI: classroom and digital learning
• Utilising key stakeholders and line management
• Practical Evaluation Case Study

DAY FOUR:

MEASURING, QUANTIFYING AND CALCULATING ROI IMPACT

• Development Budget planning: factors and structure
• Understanding Cost / Benefit Analysis impact
• Importance of ROI: traditional and digital learning
• Measuring and calculating ROI: methods and models
• Measuring and quantifying the intangible impacts
• Practical ROI Case Study: traditional and digital learning

DAY FIVE:

THE BUSINESS CASE USING ROI DATA

• Review of Case Study: lessons learnt
• Preparing the ROI data and metrics
• Using the correct communication methods and channels
• Structuring the Business Case for ROI and training
• Presenting the Business Case to key stakeholders
• Summary and Next Steps