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Training Courses

EFFECTIVE DIVERSITY MANAGEMENT

Course Code
ML12
Category
MANAGEMENT AND LEADERSHIP
Course ID
49
Course Outline
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TRAINING OVERVIEW

Quoting Apple Inc., it is emphasized that the most innovative company must also be the most diverse, underlining the crucial link between innovation and diversity. Embracing diversity and inclusion is paramount for the sustained success and viability of any organization. A workforce that feels genuinely welcomed, valued, respected, and included contributes significantly to organizational growth. While diversity is essential, it alone is insufficient without the complementary concept of inclusion, as defined by SHRM. The basic formula is established: Diversity combined with inclusion results in better business outcomes, a principle supported by current research findings (Deloitte, 2018).

With over forty years of diversity training and research, it has been consistently shown that diversity training yields positive impacts, especially when focusing on awareness and skill development over a considerable timeframe. The effectiveness of diversity training is contingent on various factors, including the methods employed, the personality characteristics of the participants, and the specific outcomes measured post-training.

TRAINING TOPICS

  • Creating an exclusive organization
  • Mitigating unconscious bias
  • Developing your cultural intelligence
  • Diverse communication and presenting the case

By the end of this training course, delegates will be able to

  • Manage a culturally diverse and inclusive workforce
  • Understand and appreciate cultural difference
  • Identify unconscious bias in self and others
  • Promote the idea of diversity and inclusion in teams and your organization
  • Improve your Cultural Intelligence (CI)

TRAINING IS TAILORED TO

  • Professionals who want to learn about diversity and inclusion
  • All Human resource (HR) Professionals, Managers, and Business Partners
  • Team leaders, supervisors, section heads and managers
  • Professionals who have an interest in managing diverse groups of people
  • Anyone who needs to understand how to apply best-practice in diversity management

TRAINING METHODOLOGY

Our training approach employs a dynamic blend of interactive techniques designed to maximize comprehension and retention. Participants will engage in group discussions, practical exercises, video analyses, role-playing sessions, case studies, breakout activities, and team-building exercises. By fostering delegate participation and leveraging best practices, we aim to model and instil world-class customer service excellence.

The comprehensive course manual is meticulously crafted to be user-friendly, practical, and conducive to effective learning. Through the application of real-world scenarios, our methodology aims to provide practical insights, ensuring that participants not only grasp theoretical concepts but also acquire the skills and knowledge to implement customer service strategies effectively within their organizational contexts.

DAY ONE:

UNDERSTANDING DIVERSITY

  • The drivers of diversity in the workplace
  • The major components of diversity
  • Types of diversity
  • Understanding stereotyping
  • Creating a ‘speak-up’ culture

DAY TWO:

CREATING AN EXCLUSIVE ORGANIZATION

  • Understanding the drivers of inclusion in the workplace
  • The business case for inclusion
  • The inclusive workplace
  • Inclusion and transformational leadership
  • Going beyond rhetoric: encouraging inclusion in your workplace

DAY THREE:

MITIGATING UNCONSCIOUS BIAS

  • Types of Bias 1: affinity, ambiguity, confirmation
  • Types of Bias 2: attribution, comparison
  • Stereotypes and biases
  • Understanding yourself: understanding others
  • Preventing and dealing with workplace discrimination

DAY FOUR:

DEVELOPING YOUR CULTURAL INTELLIGENCE

  • The need for Cultural Intelligence (CI)
  • Understanding yourself: understanding others
  • The seven levels of culture
  • Cross-cultural negotiation
  • Multi-cultural teams and teamwork

DAY FIVE:

DIVERSE COMMUNICATION AND PRESENTING THE CASE

  • Differences in Communication
  • Barriers to cross-cultural communication
  • Body language – a cultural perspective
  • Presenting the case for diversity and inclusion in your workplace
  • Personal Action Planning (PAP)

 

 

Course schedule

From 20-Jan To 24-Jan 2025Kuala Lumpur 4700GBP Register
From 03-Mar To 07-Mar 2025Amsterdam 4700GBP Register
From 14-Apr To 18-Apr 2025London 4450GBP Register
From 26-May To 30-May 2025Paris 4550GBP Register
From 07-Jul To 11-Jul 2025Amsterdam 4700GBP Register
From 18-AugTo 22-Aug 2025London 4450GBP Register
From 29-Sep To 03-Oct 2025Paris 4550GBP Register
From 10-Nov To 14-Nov 2025Barcelona 4550GBP Register
From 22-Dec To 26-Dec 2025ToKyo 6800GBP Register
From 26 -Jan To 30 - Jan 2026Kuala Lumpur 4700GBP Register
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