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Training Courses

ADVANCED COMMUNICATION & PROBLEM SOLVING

Course Code
ML14
Category
MANAGEMENT AND LEADERSHIP
Course ID
51
Course Outline
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TRAINING OVERVIEW

Effective communication is vital for establishing a highly efficient and productive organization, fostering rapport with individuals to cultivate trust, openness, and meaningful relationships. This interactive DixonTech training course will delve into proven management processes, procedures, and methodologies aimed at constructing cohesive and productive units while fostering robust working relationships. The course will cover topics such as behaviour, communication, leadership styles, problem identification, solution generation, and the evaluation of creative techniques. Emphasis will be placed on encouraging more outcomes-oriented thinking. Among these, decision-making and problem-solving stand out as the most vital managerial and leadership activities. Making timely, well-considered, and informed decisions is paramount for guiding your team and organization to well-deserved success.

TRAINING TOPICS

  • Module 1 - Advanced Communication & Interpersonal Skills
  • Module 2 - Advanced Problem-Solving & Decision-Making

By the end of this training course, delegates will be able to

  • Determine pragmatic methods for effective communication
  • Appreciate the impact of personality on creativity, decision-making & problem-solving process
  • Develop strategies for creating a positive work environment
  • Recognise differing behavioural styles & learn to adapt to build lasting rapport
  • Understand your key roles in encouraging & developing your staff through the power of personal motivation & effective communication

TRAINING IS TAILORED TO

This DixonTech training course is designed to take those who supervise other people and processes and give them pure communication and leadership skills to enable them to have the capacity to both lead and manage people. “Good Communication and Leadership skills has always been the best and essential tool in driving a bigger workforce”. For example:

  • Individuals with positive leadership
  • Individuals being developed for promotion
  • Professionals who need to communicate effectively to fulfil their role
  • Individuals who can disseminate newly learned skills within the workplace
  • Professionals who are the problem solve and require strong decision-making skills

TRAINING METHODOLOGY

The training methodology for this course is designed to ensure a dynamic and effective learning experience for participants. Utilizing a blended approach, the training will incorporate various adult learning techniques to enhance understanding, comprehension, and retention of the material. The methods include:

  1. Interactive Sessions: Engage participants through interactive discussions to encourage active participation and exchange of ideas.
  2. Practical Exercises: Facilitate hands-on learning through practical exercises, case studies, and simulations, allowing participants to apply theoretical knowledge to real-world scenarios.
  3. Group Activities: Foster collaboration and teamwork with group activities, enabling participants to share perspectives and learn from each other.
  4. Case Studies: Present real-life case studies relevant to the course content, providing practical insights and encouraging critical thinking.
  5. Role-Playing: Implement role-playing sessions to simulate workplace scenarios, allowing participants to practice and enhance their skills in a controlled environment.
  6. Technology Integration: Leverage technology such as multimedia presentations and online resources to enhance the learning experience.
  7. Feedback Mechanism: Establish a continuous feedback mechanism to assess participants' understanding, address queries, and tailor the training to meet individual needs.
  8. Reflection and Discussion: Encourage reflection on key concepts and facilitate discussions to deepen participants' understanding and stimulate critical thinking.
  9. Individual and Group Assessments: Incorporate assessments, both individual and group-based, to evaluate participants' progress and reinforce learning objectives.
  10. Q&A Sessions: Provide dedicated question-and-answer sessions to clarify doubts, reinforce key concepts, and ensure participants have a comprehensive understanding of the material.

This comprehensive and inclusive training methodology aims to cater to diverse learning styles, making the learning experience engaging, informative, and applicable to participants' professional contexts.

DAY ONE: 

MODULE 1: ADVANCED COMMUNICATION & INTERPERSONAL SKILLS

HOW TO BUILD LASTING RAPPORT

  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your behaviour to match other’s
  • Sharpen your senses to the signal’s others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you

SELF-AWARENESS: HOW TO GAIN A GREATER UNDERSTANDING OF YOURSELF

  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self-awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk and what it means
  • Internal and external referencing

DAY TWO: 

CRYSTAL CLEAR COMMUNICATION

  • Strong listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well-formed outcomes

EMPATHY: THE ABILITY TO UNDERSTAND SITUATIONS FROM ANOTHER’S PERSPECTIVE

  • Review how to sharpen your senses to the signal’s others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things

DAY THREE:

MOTIVATION: HOW TO GET THE MOST FROM YOURSELF AND OTHER

  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organization
  • Setting goals that motivate
  • Creating a positive future for your organization
  • Testing your well-formed outcomes

MODULE 2: ADVANCED PROBLEM-SOLVING & DECISION-MAKING

DECISION-MAKING AND PROBLEM-SOLVING – SYMBIOTIC PARTNERS 

  • Leadership and the dynamics of decision-making
  • 21st century Leadership - “decision architects” of future performance
  • Impacting variables: values, bias and hubris in seeking ethical solutions
  • Personality Type and cognitive preferences in decision-making
  • Psychometric assessment on your problem-solving preferences
  • “Collective wisdom” a structured process for grounded solutions
  • DAY FOUR:

APPLYING STRUCTURED TECHNIQUES TO ORGANISATIONAL ISSUES

  • How well do I solve problems? Outcomes and personal cognitive strengths.
  • Using the “whole brain” to make rational, informed and balanced decisions
  • Flexibility on leadership and thinking; opening the mind to new ideas
  • A structured model for problem-solving; balancing logic and emotional responses
  • Unexpected events that destroy equilibrium; the unpredictable factor
  • Dynamic Division, Decision-Making, Newton’s Laws and the Management of Change

THE QUEST FOR CONTINUOUS IMPROVEMENT – A JOURNEY NOT A DESTINATION

  • Encouraging creative problem-solving for continuous improvement
  • Appreciative Enquiry and a focus on positive dialogues
  • Solution Focus methodology: a transformational tool for business dialogues
  • Diagnostic tools for identifying and addressing organisational issues
  • TRIZ: Applying techniques to innovate and improve process and product
  • Capturing the creative capacity of the millennial generation

DAY FIVE:

BUILDING CREATIVE CAPABILITY IN SELF, OTHERS AND THE WIDER ORGANIZATION

  • “How creative am I”? Challenging self-imposed assumptions.
  • Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
  • Where do good ideas come from? “Imagineering”: current examples from technology
  • “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
  • Fostering and facilitating organisational innovation
  • Building the creative organization: a menu for good leadership practice
  • Creative leadership dialogues to influence, persuade and align your people

THE CREATIVE LEADER IN THE INNOVATIVE Organization

  • Leadership style, cognitive processes decision-making outcomes
  • Enhancing Serendipity
  • Ensuring alignment with corporate mission
  • Assessing creativity in your organization and identifying “roadblocks”
  • Establishing “innovation champions”; a strategy for promoting innovation and change
  • Designing a personal plan for innovation in the workplace

 

 

Course schedule

From 27-Jan To 31 - Jan 2025Amsterdam 4700GBP Register
From 10-Mar To 14-Mar 2025London 4450GBP Register
From 21-Apr To 25-Apr 2025Paris 4550GBP Register
From 02-Jun To 06-Jun 2025Barcelona 4550GBP Register
From 14-Jul To 18-Jul 2025ToKyo 6800GBP Register
From 25-AugTo 29-Aug 2025Kuala Lumpur 4700GBP Register
From 06-Oct To 10-Oct 2025Amsterdam 4700GBP Register
From 17-Nov To 21-Nov 2025London 4450GBP Register
From 29 -Dec To 02-Dec 2026Paris 4550GBP Register
From 02-Feb To 06-Feb 2026Amsterdam 4700GBP Register
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