KEY PERFORMANCE INDICATORS & OPTIMISATION

TRAINING OVERVIEW

Welcome to our intensive training program on Key Performance Indicators (KPIs) and Optimization. In today's dynamic business landscape, organizations rely on KPIs to measure, evaluate, and optimize their performance effectively. This course is designed to equip you with the knowledge and skills to develop, implement, and leverage KPIs strategically within your organization. Whether you are a business leader, manager, or aspiring professional, understanding the intricacies of KPIs is paramount for informed decision-making and sustainable success. We will delve into the core principles of KPI development, explore optimization strategies, and provide practical insights into aligning KPIs with organizational objectives. Join us on this learning journey to unlock the potential of KPIs and enhance your ability to drive positive outcomes in your professional domain.

TRAINING TOPICS

• Understanding the current situation and the need for change
• Driving the mission statement/aims into the organization through success factors
• Planning to implement performance measurement
• Developing and implementing success factors and performance measurements
• Full-day workshop on the design and development of scorecards and dashboards using “excel

By the end of this training course, delegates will be able to

• Integrating performance measures in strategic and operational management systems
• Know how to link Strategy to Operational Activities
• Determine methods for developing and implementing a Performance Measurement System
• Provision of a practical resource kit for implementing performance measurements
• Realize the benefits of utilizing an effective Performance Measurement System
• Understand the concept of Strategy and Strategy Execution
• Address the human factors of implementing a performance measurement system
• Design and develop Dashboards and Scorecards in Excel

TRAINING IS TAILORED TO

• All personnel involved in developing and implementing Performance Measures
• Advisors, planners, and others developing Scorecards and Dashboards
• Functional, Line and Operational Managers
• Process Improvement/Quality managers
• Project / PMO Managers

TRAINING METHODOLOGY

Our training approach is meticulously crafted to ensure an enriching and interactive learning experience. Through a combination of interactive learning, practical exercises, case studies, role-play sessions, multimedia presentations, and group discussions, participants will actively engage with the course content. The incorporation of continuous assessments, expert insights, and real-world applications ensures that the acquired knowledge is understood and effectively applied.

DAY ONE:

UNDERSTANDING THE CURRENT SITUATION AND THE NEED FOR CHANGE

• What is Performance Measurements and Management
• The need for performance measurement
• Current methods of measurement and common failings
• Characteristics of good measures
• Defining Strategy and how to translate it into action and Execution
• Barriers and Success Factors related to Strategy Execution 

DAY TWO:

DRIVING THE MISSION STATEMENT/AIMS INTO THE ORGANIZATION THROUGH SUCCESS FACTORS

• Building a Strategy Focused Organization (SFO)
• Balanced Scorecard and the Performance Metrics – The 4 Perspectives
• Examples of Specific Metrics – Financial Perspective
• Defining Critical Success Factors
• Characteristics of Key Performance Indicators
• Organization Excellence

DAY THREE:

PLANNING TO IMPLEMENT PERFORMANCE MEASUREMENT

• Foundation for Successful Management – The Best Practice Model
• How to develop and Standardize Performance Metrics
• Examples of Specific Performance Metrics – Customer Perspective
• The 6 phase model for implementing a successful Performance Measurement System
• Implementation Phase 1: Gaining management commitment and selecting a winning team 

DAY FOUR:

DEVELOPING AND IMPLEMENTING SUCCESS FACTORS AND PERFORMANCE MEASUREMENTS

• Identifying and managing human factors in performance measurement
• Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
• Examples of Specific Performance Metrics – Process Perspective
• Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps 
• Implementation Phase 4: Performance Contracts Framework
• Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
• Examples of Specific Performance Metrics – Learning and Growth Perspective 

DAY FIVE:

FULL-DAY WORKSHOP ON THE DESIGN AND DEVELOPMENT OF SCORECARDS AND DASHBOARDS USING “EXCEL”

• Excel: Advanced features and skills for Dashboards and Scorecards, including the following
• Introduction and Dashboard Discussion
  • Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
  • Excel hands-on Exercise – Develop a Dashboard
• Excel hands-on Exercise &nd