HIGH-IMPACT BUSINESS COMMUNICATION CERTIFICATE

TRAINING OVERVIEW

The “High-Impact Business Communication Certificate” Training by DixonTech is a comprehensive program designed to equip participants with the essential skills and strategies to communicate effectively in today's fast-paced business environment. From mastering the art of persuasive presentations to navigating challenging conversations with diplomacy and tact, this course covers a wide range of communication scenarios encountered in professional settings. Participants will learn how to craft clear and compelling messages, tailor their communication style to diverse audiences, and leverage technology to enhance their communication effectiveness. Through a combination of interactive workshops, practical exercises, and real-world case studies, participants will develop the confidence and proficiency to communicate with impact, influence stakeholders, and achieve their business objectives. Whether interacting with clients, colleagues, or stakeholders, this training empowers individuals to become effective communicators capable of driving success in their organizations.

TRAINING TOPICS

• Improving business communication
• What makes an effective report?
• The writing process
• Presentation skills
• Making a case & influencing skills

By the end of this training course, delegates will be able to

• Enhance the efficacy of their reports, proposals, emails, letters, and other forms of communication through the application of effective techniques and strategies.
• Refine their writing processes to become more efficient, thereby improving their ability to manage projects and time effectively.
• Tailor their communication to meet the needs of their intended audience, enabling them to achieve their objectives successfully.
• Strengthen their presentation skills and acquire techniques to elevate the impact and effectiveness of their presentations.
• Utilize appropriate techniques, tools, and skills to tackle a diverse range of communication challenges, demonstrating flexibility and adaptability in their communication approach.

TRAINING IS TAILORED TO

• Professionals stepping into roles with heightened communication responsibilities or encountering fresh communication hurdles in their career paths.
• Individuals reporting to senior executives or the board, aiming to stand out and make notable contributions through their communication prowess.
• Supervisors, managers, and department heads confronting novel communication obstacles as they advance in their careers and take on expanded duties.

TRAINING METHODOLOGY

The “High-Impact Business Communication Certificate” Training by DixonTech adopts a dynamic and interactive approach to learning, aimed at providing participants with practical skills and actionable strategies to excel in communication. Through a blend of engaging workshops, group discussions, role-playing exercises, and real-world case studies, participants are immersed in hands-on learning experiences that simulate the complexities of professional communication scenarios. Facilitators offer personalized guidance and feedback, encouraging participants to apply theoretical concepts to their specific contexts and challenges. Emphasis is placed on developing not only technical competencies but also soft skills such as empathy, persuasion, and adaptability. By fostering a supportive and collaborative learning environment, this methodology ensures that participants gain the confidence and proficiency to communicate effectively, influence stakeholders, and drive success in their organizations.

DAY ONE:

IMPROVING BUSINESS COMMUNICATION

• Barriers and pitfalls of business communication
• Differences between written and spoken communication and their implications
• Managing e-mails to be noticed
• Writing effective business letters
• Writing professional agendas and minutes
• Writing instructions and guidelines

DAY TWO:

WHAT MAKES AN EFFECTIVE REPORT?

• Characteristics of an effective report
• Understanding the readers’ needs
• Generating ideas – Mind mapping and brainstorming
• Selecting and structuring the content – logical sequencing
• Sources of information and research techniques
• Great beginnings and neat endings

DAY THREE:

THE WRITING PROCESS

• Managing your time and priorities
• Sentences, paragraphs, and readability
• Critical reading and managing comments
• Proofreading, grammar and punctuation
• Tables, diagrams, figures, and graphs
• The executive summary

DAY FOUR:

PRESENTATION SKILLS

• Characteristics of effective presentations
• Preparing a persuasive business presentation
• The pillars of effective presentations
• Structuring the presentation and making a case
• Positive body language
• Using visuals effectively

DAY FIVE:

MAKING A CASE & INFLUENCING SKILLS

• Choosing words for maximum impact
• Handling questions from your audience
• Team presentations to convince critics
• Supporting presentations with written documentation
• Making a persuasive business case
• Influencing Skills and getting support