MASTERING PERSONAL AND INTERPERSONAL SKILLS

TRAINING OVERVIEW:

Unlocking personal and interpersonal skills is crucial in today's professional landscape, where effective communication, collaboration, and emotional intelligence are highly valued. DixonTech presents a transformative training program designed to empower individuals to master these essential skills and thrive in both personal and professional spheres. Through a comprehensive curriculum, participants will delve into various aspects of personal development and interpersonal dynamics, gaining invaluable insights and practical strategies to enhance their relationships, communication style, and overall effectiveness. This training journey promises to equip participants with the tools and confidence to navigate challenges, build strong connections, and achieve their fullest potential.

TRAINING TOPICS

• Self-awareness and self-management
• Effective communication skills
• Conflict resolution and negotiation techniques
• Building and maintaining relationships
• Emotional intelligence and empathy

By the end of this training course, delegates will be able to:

• Cultivate self-awareness and emotional intelligence.
• Communicate effectively in various contexts.
• Resolve conflicts and negotiate with confidence.
• Foster positive relationships in personal and professional settings.
• Demonstrate empathy and understanding in interactions.

TRAINING IS TAILORED TO

• Individuals seeking personal and professional growth opportunities.
• Team members, aiming to enhance collaboration and teamwork.
• Managers and leaders looking to improve their leadership and communication skills.
• Professionals in client-facing roles seeking to build rapport and trust.
• Anyone interested in developing a more in-depth understanding of themselves and others.

TRAINING METHODOLOGY

At DixonTech, our training methodology prioritizes interactive and experiential learning to ensure maximum engagement and retention. Through a combination of interactive lectures, role-plays, case studies, and group discussions, participants will actively explore and apply key concepts in real-world scenarios. Our experienced trainers provide personalized guidance and constructive feedback, fostering a supportive learning environment conducive to growth and development. Participants will have the opportunity to reflect on their experiences, identify areas for improvement, and practice new skills in a safe and supportive space. By integrating theory with practical application, this training program equips participants with the tools and confidence to excel in personal and interpersonal domains.

DAY 1:

SELF-AWARENESS AND SELF-MANAGEMENT

• Understanding personal strengths and weaknesses
• Managing emotions under pressure
• Setting and achieving personal goals
• Developing resilience and coping mechanisms
• Practising mindfulness and self-reflection

DAY 2:

EFFECTIVE COMMUNICATION SKILLS

• Verbal and non-verbal communication cues
• Active listening techniques
• Assertiveness and confidence in communication
• Tailoring communication to different audiences
• Overcoming communication barriers

DAY 3:

CONFLICT RESOLUTION AND NEGOTIATION TECHNIQUES

• Identifying sources of conflict
• Strategies for constructive conflict resolution
• Win-win negotiation tactics
• Building consensus and finding common ground
• Managing difficult conversations

DAY 4:

BUILDING AND MAINTAINING RELATIONSHIPS

• The importance of trust and rapport
• Building strong professional networks
• Nurturing relationships over time
• Resolving interpersonal conflicts in relationships
• Strategies for building lasting connections

DAY 5:

EMOTIONAL INTELLIGENCE AND EMPATHY

• Understanding emotional intelligence
• Empathy as a cornerstone of interpersonal relationships
• Cultivating empathy through perspective-taking
• Managing emotions in social interactions
• Leveraging emotional intelligence for effective leadership