MASTERCLASS FOR EXECUTIVE SECRETARIES

TRAINING OVERVIEW

In the contemporary professional realm, Executive Secretaries and Personal Assistants are held to high standards and are integral parts of the Executive Team. As such, they must exude confidence, possess exceptional office and time management abilities, and excel in communication. This engaging and widely sought-after DixonTech training program aims to equip participants with the skills and confidence needed to efficiently support top-tier Executive teams. Through this course, delegates will enhance their competence and assurance, ensuring they can effectively fulfil their roles within executive settings.

TRAINING TOPICS

• Building a strategic partnership with your manager
• Making an impact through excellent communication skills  
• Blending with the executive team
• Refining your role & increasing your management potential
• The calm and creative executive assistant

By the end of this training course, delegates will be able to

• Exhibit a proactive and positive mindset conducive to achieving objectives.
• Distinguish themselves as adept communicators, capable of conveying messages effectively.
• Employ time management strategies to take charge of their schedules and prioritize tasks efficiently.
• Comprehend effective approaches for managing relationships with colleagues, subordinates, and superiors.
• Successfully navigate and address the demands of demanding and dynamic work environments.

TRAINING IS TAILORED TO

• Executive Secretaries
• Personal Assistants
• Newly appointed Managers
• Administrators
• Office Managers

TRAINING METHODOLOGY

The training methodology for this program is designed to be interactive, engaging, and practical, ensuring that participants actively absorb and apply the concepts covered. Through a combination of lectures, discussions, case studies, and hands-on activities, delegates will have the opportunity to explore key topics in depth and develop practical skills. The training will be facilitated by experienced professionals who will provide guidance, feedback, and real-world examples to enhance learning outcomes. Additionally, participants will have access to resources and materials that reinforce learning and enable ongoing skill development. The methodology prioritizes active participation, collaboration, and reflection to maximize the effectiveness of the training experience.

DAY ONE: 

BUILDING A STRATEGIC PARTNERSHIP WITH YOUR MANAGER

• Orientation, Introductions, and scene setting
• The skill set of a world-class EA/PA
• Identifying and understanding Leadership Styles
• Recognising more effective ways to support your manager
• Developing a personal brand
• Understand how to develop and expand your role

DAY TWO:

MAKING AN IMPACT THROUGH EXCELLENT COMMUNICATION SKILLS  

• Building Your Confidence
• Developing assertiveness without causing offence
• Understanding and working with different Communication styles
• How to influence through non-verbal communication
• Effective Listening and Questioning
• Expanding your influence and effectiveness

DAY THREE: 

BLENDING WITH THE EXECUTIVE TEAM

• Understanding and working with different working styles
• Understanding Team dynamics
• The fundaments of making an impact
• Delegation, feedback and building a motivated team
• Problem-Solving and making the best decisions
• Using Coaching and Mentoring to inspire and motivate

DAY FOUR: 

REFINING YOUR ROLE & INCREASING YOUR MANAGEMENT POTENTIAL

• Understanding the basics of performance management
• Running effective meetings
• Effective Time Management
• When things go wrong – how to resolve conflict
• Refining your Influencing skills
• Expanding your toolbox of management skills

DAY FIVE: 

THE CALM AND CREATIVE EXECUTIVE ASSISTANT

• Gain and understanding of the main causes of stress
• Develop the tools to make stress manageable
• Refining confidence and belief in oneself
• Developing emotional intelligence and resilience at work
• Appraisals and how to prepare for them
• Making a memorable presentation