Effective Credit Control training

This DIXONTECH course provides professionals with comprehensive tools and strategies for effective credit control and debt management. Participants will learn how to evaluate customer creditworthiness, manage accounts receivable, improve cash flow, and reduce bad debts. The program focuses on the integration of financial analysis, communication, and negotiation skills to strengthen organizational credit policies and collection efficiency. Real-life case studies and simulations help delegates build confidence in maintaining strong client relationships while protecting company revenue.

TRAINING TOPICS

• Fundamentals of Credit Control and Receivables Management
• Assessing Customer Creditworthiness and Risk Profiles
• Designing Effective Credit Policies and Procedures
• Financial Statement Analysis for Credit Decisions
• Communication and Negotiation in Debt Collection
• Managing Overdue Accounts and Delinquent Customers
• Legal and Ethical Aspects of Credit Control
• Monitoring Credit Performance and KPIs
• Dispute Resolution and Customer Relationship Management
• Developing a Culture of Credit Risk Awareness

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Assess customer credit risk using financial and behavioral data
• Implement structured credit control procedures
• Manage overdue accounts effectively and professionally
• Communicate and negotiate successfully with debtors
• Strengthen cash flow and minimize bad debts
• Monitor credit performance using KPIs and dashboards
• Support strategic financial decision-making processes

TRAINING IS TAILORED TO:

• Credit controllers and credit managers
• Finance and accounting professionals
• Accounts receivable and collection officers
• Business owners and entrepreneurs
• Risk management and compliance officers
• Sales and customer relationship managers

TRAINING METHODOLOGY

This course blends theory with hands-on application through case studies, role-play, and workshops. Participants engage in debt recovery simulations, credit analysis exercises, and real-world scenario discussions. The methodology encourages interaction, problem-solving, and the application of credit control principles to improve collection outcomes and maintain positive business relationships.

DAY 1

Introduction to Credit Control and Receivables Management

• Define the objectives and importance of credit control
• Understand credit policies and their business implications
• Identify the impact of poor credit management on cash flow
• Explore the roles and responsibilities of credit professionals
• Establish a credit culture across the organization
• Review examples of effective credit management systems

DAY 2

Credit Risk Assessment and Customer Evaluation

• Analyze customer creditworthiness using financial ratios
• Use internal and external credit information sources
• Design customer rating and scoring systems
• Determine appropriate credit limits and terms
• Review customer files and payment behavior trends
• Apply risk mitigation techniques for high-risk clients

DAY 3

Debt Collection Strategies and Communication Skills

• Develop effective collection and reminder strategies
• Apply negotiation techniques in debt recovery
• Handle difficult and non-paying customers professionally
• Maintain positive client relationships during collections
• Document and track collection processes efficiently
• Case study: Managing overdue accounts with tact and firmness

DAY 4

Legal, Ethical, and Performance Aspects of Credit Control

• Understand laws governing debt recovery and collections
• Review contractual obligations and credit agreements
• Address ethical challenges in credit operations
• Develop and monitor performance indicators (KPIs)
• Implement audit and compliance in credit processes
• Explore automation and digital tools in credit monitoring

DAY 5

Building an Efficient Credit Control Framework

• Design effective credit and collection policies
• Align credit control with financial planning and strategy
• Integrate technology and analytics in credit management
• Conduct risk-based credit reviews and monitoring
• Evaluate overall credit performance through dashboards
• Create an action plan for sustainable credit control excellence