Accounts Receivable - Planning, Organising and Achieving Best Practice

This DIXONTECH course provides participants with comprehensive knowledge and advanced techniques to manage the Accounts Receivable (AR) function effectively. It focuses on the strategic role of AR in cash flow optimization, credit control, and customer relationship management. Participants will learn how to plan and organize AR operations, establish best practices, and utilize automation tools to enhance performance, ensure compliance, and achieve world-class standards in receivables management.

TRAINING TOPICS

• Role and strategic importance of accounts receivable
• Credit control and collection management
• Customer relationship and dispute resolution
• Cash application and reconciliation
• AR performance measurement and KPIs
• Automation and continuous improvement in AR processes

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Optimize accounts receivable operations for maximum efficiency and control.

• Improve receivable turnover and cash flow
• Establish robust credit control systems
• Strengthen customer and stakeholder relationships
• Apply effective collection and follow-up strategies
• Minimize bad debts and delinquency risks
• Implement automation and performance analytics
• Benchmark AR processes to global best practices

TRAINING IS TAILORED TO

Finance professionals responsible for accounts receivable and credit management.

• Accounts Receivable and Collections Officers
• Finance and Treasury Professionals
• Credit and Risk Analysts
• Accounting and Reporting Specialists
• Customer Service and Billing Supervisors
• ERP and System Accountants
• Business Process and Performance Managers

TRAINING METHODOLOGY

DIXONTECH employs a results-oriented approach combining workshops, simulations, and interactive case studies. Participants engage in real-life AR process mapping, risk assessment, and performance improvement exercises to ensure practical, measurable outcomes. The focus is on achieving a high-performing, customer-focused, and compliant receivables function.

DAY 1

UNDERSTANDING THE ACCOUNTS RECEIVABLE FUNCTION

• Objectives and scope of accounts receivable
• Relationship between AR, sales, and finance
• Key documents: invoices, receipts, and statements
• The AR cycle from sale to collection
• Common challenges and causes of overdue accounts
• Identifying inefficiencies in AR workflows
• Case study: mapping the AR process

DAY 2

CREDIT CONTROL AND POLICY DEVELOPMENT

• Principles of credit management and risk assessment
• Developing and implementing credit policies
• Evaluating customer creditworthiness and scoring
• Setting credit limits and terms strategically
• Credit insurance and risk mitigation options
• Role of communication in credit management
• Workshop: building a credit control framework

DAY 3

COLLECTION MANAGEMENT AND DISPUTE RESOLUTION

• Designing effective collection strategies
• Ageing analysis and prioritization techniques
• Negotiation skills for debt recovery
• Managing customer disputes and exceptions
• Escalation procedures and dispute logs
• Legal aspects of collection management
• Practical exercise: handling overdue accounts professionally

DAY 4

CASH APPLICATION, RECONCILIATION, AND PERFORMANCE MANAGEMENT

• Process flow of cash application and posting
• Matching receipts to invoices accurately
• Managing unapplied and unidentified cash
• Daily reconciliation and variance reporting
• Key AR performance indicators and dashboards
• Root cause analysis for payment delays
• Case example: improving AR cycle time

DAY 5

AUTOMATION, ANALYTICS, AND BEST PRACTICE IMPLEMENTATION

• AR automation tools and digital platforms
• E-invoicing and electronic payment solutions
• Leveraging data analytics for AR forecasting
• Benchmarking against world-class AR standards
• Integrating AR with ERP and CRM systems
• Continuous improvement and performance audits
• Developing an AR excellence roadmap