Credit Control and Debt Management

This DIXONTECH program provides professionals with the essential skills and advanced techniques required to manage credit effectively and control debt within organizations. It focuses on optimizing cash flow, assessing credit risk, improving collection performance, and maintaining strong customer relationships. Through real-life examples and analytical tools, participants will learn to minimize bad debts and design robust credit management systems that align with corporate financial goals.

TRAINING TOPICS

• Credit Control Principles and Business Impact
• Assessing Customer Creditworthiness and Risk
• Credit Policy Design and Implementation
• Debt Collection Strategies and Negotiation Skills
• Financial Analysis for Credit Decisions
• Managing Difficult Debtors and Disputes
• Effective Communication in Credit Management
• Performance Indicators for Credit Departments
• Legal Frameworks and Compliance in Debt Management
• Developing a Proactive Credit Control Culture

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Evaluate customer credit risk accurately
• Design efficient credit and debt policies
• Improve cash flow and reduce overdue accounts
• Handle debt recovery and negotiation professionally
• Analyze financial data to guide credit decisions
• Implement key performance measures in credit control
• Strengthen communication with internal and external stakeholders

TRAINING IS TAILORED TO:

• Credit controllers and credit managers
• Account receivable officers
• Finance and treasury professionals
• Business owners and entrepreneurs
• Risk management and compliance officers
• Sales managers dealing with credit sales

TRAINING METHODOLOGY

The program blends interactive lectures, real-world case studies, simulations, and group discussions. Participants will work on credit analysis exercises and role-play debt negotiation scenarios to develop confidence and skill in managing customer accounts and mitigating credit risks effectively.

DAY 1

Understanding Credit Control Fundamentals

• Define the objectives of credit control
• Understand credit terms and trade credit principles
• Examine the impact of poor credit management
• Analyze credit policies and approval processes
• Explore credit management systems and tools
• Evaluate the link between credit and profitability

DAY 2

Credit Assessment and Risk Evaluation

• Learn credit scoring and risk assessment models
• Analyze customer financial statements
• Evaluate liquidity, leverage, and payment patterns
• Use credit reference agencies and external data
• Develop customer rating and monitoring systems
• Set and review credit limits effectively

DAY 3

Debt Collection and Dispute Resolution

• Apply techniques for timely debt recovery
• Negotiate repayment plans with customers
• Handle disputed invoices and delayed payments
• Manage communication during collection processes
• Implement early warning indicators for bad debts
• Review ethical and legal considerations in collection

DAY 4

Credit Policies, Compliance, and Legal Aspects

• Design comprehensive credit management policies
• Ensure compliance with financial regulations
• Manage documentation for legal protection
• Understand court procedures for debt recovery
• Explore insolvency, bankruptcy, and write-off policies
• Maintain customer relations while enforcing payment

DAY 5

Strategic Credit Management and Performance Monitoring

• Align credit control with business strategy
• Use KPIs to measure credit team performance
• Analyze aging reports and collection effectiveness
• Integrate credit management with enterprise systems
• Design dashboards for monitoring receivables
• Develop continuous improvement plans for credit control