Advanced Quality Excellence and Facilities Management

This advanced DIXONTECH course integrates Quality Management Systems (QMS) with Facilities Management (FM) to achieve operational excellence, customer satisfaction, and sustainable performance. Participants will explore how to apply Total Quality Management (TQM), Lean, Six Sigma, and ISO 41001 principles to facility operations. The course develops strategic thinking, data-driven improvement, and leadership capabilities to elevate facilities to world-class performance standards.

TRAINING TOPICS

• Total Quality Management and Facilities Integration
• Performance Measurement and Continuous Improvement
• Lean and Six Sigma Applications in FM
• ISO 41001, ISO 9001, and Compliance Frameworks
• Leadership, Innovation, and Service Excellence in FM

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Integrate quality management within FM operations
• Design and implement FM quality improvement systems
• Use Lean and Six Sigma tools to reduce waste
• Enhance service quality and operational performance
• Achieve compliance with global FM standards
• Lead continuous improvement and customer satisfaction
• Build a culture of quality excellence in facilities

TRAINING IS TAILORED TO

• Senior facilities and operations managers
• Quality assurance and control professionals
• FM consultants and strategic leaders
• Maintenance and reliability engineers
• HSE and compliance officers
• Facility performance and audit managers
• Project and process improvement specialists

TRAINING METHODOLOGY

The course uses a mix of expert instruction, analytical workshops, and performance improvement simulations. Participants will apply Lean and Six Sigma tools, process mapping, and ISO auditing techniques to real FM scenarios, developing the ability to identify inefficiencies and implement high-impact improvements.

DAY 1

QUALITY MANAGEMENT PRINCIPLES IN FACILITIES MANAGEMENT

• The evolution of quality excellence in FM
• Understanding Total Quality Management (TQM)
• ISO 9001 and ISO 41001 overview for FM systems
• Role of FM in organizational quality performance
• Quality policy, objectives, and key performance indicators
• Linking FM objectives to customer satisfaction
• Building a culture of quality excellence

DAY 2

LEAN FACILITY MANAGEMENT AND WASTE REDUCTION

• Principles of Lean thinking applied to FM operations
• Identifying and eliminating non-value-added activities
• Streamlining processes for energy and resource efficiency
• Visual management and workplace organization (5S)
• Value stream mapping for maintenance workflows
• Time, motion, and cost analysis techniques
• Case studies of Lean transformation in facilities

DAY 3

SIX SIGMA AND PERFORMANCE IMPROVEMENT TOOLS

• Introduction to Six Sigma methodology (DMAIC)
• Defining and measuring process performance in FM
• Analyzing causes of inefficiencies and downtime
• Applying control charts and Pareto analysis
• Using root cause and failure mode analysis (FMEA)
• Statistical tools for FM quality improvement
• Integrating data analytics in FM decision-making

DAY 4

ISO STANDARDS, COMPLIANCE, AND AUDITING IN FM

• Implementing ISO 41001 and ISO 9001 in facilities
• Internal and external audit processes in FM
• Documentation, records, and performance verification
• Risk-based thinking and preventive actions in FM
• Environmental and sustainability compliance frameworks
• Using KPIs and scorecards to track quality performance
• Building resilient quality systems for FM excellence

DAY 5

LEADERSHIP, INNOVATION, AND CONTINUOUS IMPROVEMENT IN FM

• Leadership and change management in FM quality culture
• Employee engagement and empowerment for improvement
• Innovation and digital transformation in FM quality systems
• Benchmarking FM excellence and performance maturity
• Managing customer feedback and service excellence programs
• Sustaining continuous improvement through PDCA cycle
• Developing a long-term FM quality excellence roadmap