loader image
Training Courses

Managing Client - Contractor Relationships

Course Code
FM18
Category
Facilities Management
Course ID
2490
Course Outline

Course Overview

This essential DIXONTECH training course focuses on building and managing effective client–contractor relationships in facilities management and construction environments. It provides participants with practical tools and strategies to enhance collaboration, communication, and performance across the contract lifecycle. Participants will explore contract negotiation, performance management, risk mitigation, and conflict resolution techniques to ensure sustainable and value-driven partnerships.

TRAINING TOPICS

  • Principles of Client–Contractor Relationship Management
  • Contract Negotiation, SLAs, and KPIs Development
  • Communication and Collaboration Best Practices
  • Performance Monitoring and Dispute Resolution
  • Partnership Governance and Continuous Improvement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

  • Build strong and transparent client–contractor relationships
  • Define and manage performance expectations effectively
  • Apply negotiation and communication techniques professionally
  • Monitor service delivery and contract performance metrics
  • Resolve conflicts and maintain mutual trust
  • Align contracts with organizational goals and standards
  • Foster long-term collaboration and shared success

TRAINING IS TAILORED TO

  • Facilities and contract managers
  • Procurement and vendor management officers
  • Operations and project managers
  • Maintenance and engineering coordinators
  • Service delivery and performance managers
  • Corporate and legal affairs officers
  • Client relationship and outsourcing professionals

TRAINING METHODOLOGY

This program combines case-based learning, role-play exercises, and group workshops. Participants will analyze real-world scenarios, evaluate contracts, and develop practical strategies to strengthen partnerships between clients and contractors within complex organizational environments.

DAY 1

INTRODUCTION TO CLIENT–CONTRACTOR RELATIONSHIPS

  • Understanding the client–contractor relationship in FM and projects
  • Key roles, responsibilities, and success factors
  • Contract types and relationship frameworks
  • Challenges and opportunities in outsourcing partnerships
  • Importance of trust, transparency, and communication
  • Overview of contract lifecycle management
  • Governance and ethical standards in contract relations

DAY 2

CONTRACT NEGOTIATION AND AGREEMENT DEVELOPMENT

  • Principles of effective contract negotiation
  • Aligning contract objectives with business strategy
  • Developing and managing Service Level Agreements (SLAs)
  • Setting performance measures and Key Performance Indicators (KPIs)
  • Legal and commercial considerations in contract drafting
  • Negotiating win–win outcomes with stakeholders
  • Practical exercise: drafting a partnership charter

DAY 3

EFFECTIVE COMMUNICATION AND COLLABORATION IN FM CONTRACTS

  • Communication models for client–contractor collaboration
  • Techniques for stakeholder engagement and alignment
  • Information flow, reporting, and meeting protocols
  • Managing cross-functional teams and diverse suppliers
  • Conflict prevention through proactive communication
  • Emotional intelligence in contract relationship management
  • Case study: collaboration breakdown and recovery strategy

DAY 4

PERFORMANCE MONITORING AND CONTRACT COMPLIANCE

  • Tools for tracking contract performance and compliance
  • Conducting audits, inspections, and performance reviews
  • Risk management and corrective action planning
  • Incentive and penalty mechanisms in contracts
  • Managing non-performance and service deviations
  • Relationship scorecards and review frameworks
  • Continuous improvement and renewal strategies

DAY 5

DISPUTE RESOLUTION AND STRATEGIC PARTNERSHIP DEVELOPMENT

  • Identifying and managing conflicts proactively
  • Mediation, arbitration, and resolution techniques
  • Handling contractor performance disputes ethically
  • Strengthening long-term strategic partnerships
  • Implementing joint improvement initiatives
  • Aligning client–contractor goals for shared success
  • Building a roadmap for sustainable relationship excellence

 

 

Course Schedule

Discounts and Registration

Group & Corporate Discounts:
Available for companies enrolling multiple participants to help maximize ROI.
Individual Discounts:
Offered to self-sponsored participants who pay in full and upfront.
Registration Process:
Corporate nominations must go through the client’s HR or Training department.
Self-nominations must be prepaid via the “payment by self” option.
Confirmation:
All registrations are subject to DIXONTECH’s approval and seat availability.
Refunds:
Provided in case of course cancellation or no seat availability.
Tax Responsibility:
Clients are responsible for any local taxes in their country.