Successful Procurement of FM Services

This professional DIXONTECH course provides participants with a comprehensive understanding of the procurement process for Facilities Management (FM) services, focusing on strategic sourcing, tendering, contract management, and supplier performance optimization. It equips participants with the knowledge and tools to design, evaluate, and manage FM contracts effectively — ensuring value for money, service excellence, and alignment with organizational objectives.

TRAINING TOPICS

• Strategic Procurement Framework in FM
• Tendering, Bidding, and Evaluation Processes
• Contracting Models and SLAs/KPIs Design
• Vendor Relationship and Performance Management
• Risk, Compliance, and Continuous Improvement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Apply best practices in FM procurement and contracting
• Design tenders that ensure fair competition and transparency
• Evaluate bids and select the most qualified FM providers
• Develop performance-based contracts with measurable outcomes
• Manage supplier performance and compliance effectively
• Mitigate procurement risks and contractual disputes
• Drive continuous improvement and cost optimization

TRAINING IS TAILORED TO

• Procurement and supply chain professionals
• Facilities and operations managers
• Contract and vendor management specialists
• Project and property managers
• Finance and compliance officers
• FM consultants and outsourcing professionals
• Legal and risk management staff

TRAINING METHODOLOGY

The course combines practical procurement workshops, case studies, and group discussions. Participants will work on tender documents, bid evaluations, and contract performance frameworks, applying real FM procurement tools and techniques based on international standards.

DAY 1

INTRODUCTION TO FACILITIES MANAGEMENT PROCUREMENT

• Overview of FM services and outsourcing models
• Strategic importance of FM procurement to organizations
• Procurement principles and ethics in FM
• The role of FM procurement in value creation
• Types of FM contracts and service delivery models
• Procurement lifecycle overview: plan, source, manage
• Case study: outsourcing strategy success and failure

DAY 2

PROCUREMENT PLANNING AND STRATEGIC SOURCING IN FM

• Identifying FM needs and service scope definition
• Market analysis and sourcing strategies
• Developing technical specifications and work statements
• Pre-qualification of suppliers and tendering methods
• Risk assessment and cost-benefit analysis
• Category management in FM procurement
• Drafting procurement plans aligned with FM strategy

DAY 3

TENDERING, BIDDING, AND CONTRACT AWARD PROCESS

• Designing Request for Proposal (RFP) and Invitation to Tender (ITT)
• Tender evaluation criteria and scoring mechanisms
• Bid analysis and selection of preferred suppliers
• Negotiation strategies for FM contracts
• Legal and compliance aspects of FM tenders
• Ensuring transparency and fairness in procurement
• Workshop: evaluating and comparing supplier bids

DAY 4

CONTRACT MANAGEMENT AND SERVICE LEVEL AGREEMENTS

• Developing clear and measurable SLAs and KPIs
• Structuring performance-based FM contracts
• Payment mechanisms and incentive models
• Managing change orders and contract variations
• Contractor mobilization and performance monitoring
• Compliance, reporting, and governance mechanisms
• Managing contract renewals and extensions

DAY 5

SUPPLIER PERFORMANCE, RISK, AND CONTINUOUS IMPROVEMENT

• Building long-term supplier relationships and collaboration
• Measuring and improving supplier performance
• Managing risks and ensuring service continuity
• Cost control and value engineering in FM services
• Sustainability and ESG integration in procurement
• Continuous improvement through lessons learned
• Final workshop: designing a strategic FM procurement plan