Essentials of Property Management

This professional DIXONTECH course introduces participants to the core principles of property management, emphasizing financial, operational, and tenant relationship aspects. It provides the essential knowledge required to manage residential, commercial, and mixed-use properties efficiently. Participants will learn to maintain asset value, ensure compliance, manage budgets, and enhance tenant satisfaction through effective property operations and maintenance strategies.

TRAINING TOPICS

• Foundations of Property and Asset Management
• Tenant Relations and Lease Administration
• Maintenance and Operations Management
• Financial and Budgetary Control
• Risk, Compliance, and Sustainability in Property Management

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Understand the key roles of property managers
• Manage leases, contracts, and tenant relationships
• Implement effective property maintenance systems
• Apply budgeting and cost control principles
• Ensure legal and regulatory compliance
• Enhance asset performance and sustainability
• Deliver professional service and tenant satisfaction

TRAINING IS TAILORED TO

• Property and real estate managers
• Facilities and operations supervisors
• Leasing and tenant service officers
• Building management professionals
• Maintenance coordinators and engineers
• Real estate investors and developers
• Asset and portfolio management assistants

TRAINING METHODOLOGY

This course combines case-based discussions, real-world property examples, and practical exercises. Participants will engage in budgeting, lease review, and maintenance planning workshops, applying best practices in day-to-day property management operations.

DAY 1

INTRODUCTION TO PROPERTY MANAGEMENT AND ASSET VALUE

• Role and importance of property management
• Understanding property types and classifications
• Key responsibilities of a property manager
• Property management lifecycle overview
• Relationship between property and asset management
• Principles of property ownership and investment value
• Overview of professional standards in property management

DAY 2

LEASE MANAGEMENT AND TENANT RELATIONS

• Lease types, structures, and key clauses
• Tenant screening, onboarding, and retention strategies
• Communication and service excellence for tenants
• Managing complaints, conflicts, and expectations
• Rent collection procedures and arrears control
• Legal framework for tenancy and lease compliance
• Building long-term tenant relationships

DAY 3

PROPERTY OPERATIONS AND MAINTENANCE MANAGEMENT

• Maintenance planning and preventive maintenance systems
• Contractor and supplier performance management
• Building services and equipment operation basics
• Health, safety, and environmental compliance
• Energy efficiency and sustainability in operations
• Space utilization and property inspections
• Recordkeeping and maintenance documentation

DAY 4

FINANCIAL MANAGEMENT AND BUDGETING FOR PROPERTIES

• Developing and managing property budgets
• Understanding income and expenditure flows
• Service charge calculation and reconciliation
• Cost control and financial reporting
• Investment appraisal and ROI analysis
• Forecasting and cash flow management
• Performance indicators in property finance

DAY 5

RISK MANAGEMENT, SUSTAINABILITY, AND PERFORMANCE IMPROVEMENT

• Identifying and assessing property risks
• Compliance with safety, legal, and environmental standards
• Emergency and disaster preparedness planning
• Sustainability practices in property management
• Measuring and improving property performance
• Future trends in digital and smart property management
• Developing a professional property management improvement plan