Protocol, Etiquette & Guest Management Program

The DIXONTECH Protocol, Etiquette & Guest Management Program empowers participants with the essential skills and cultural understanding required to manage formal events, official functions, and VIP engagements. The training blends international protocol, corporate etiquette, and guest management principles to ensure excellence in professional representation, hospitality, and service quality across public and private sectors.

TRAINING TOPICS

• Principles of Protocol and Etiquette
• International and Corporate Protocol Standards
• Planning Official Ceremonies and Receptions
• Managing VIP and High-Profile Guests
• Communication and Cultural Awareness
• Professional Etiquette in Business and Diplomacy
• Event and Guest Coordination Techniques
• Evaluation and Post-Event Follow-Up

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Apply global protocol and etiquette rules
• Manage VIP guests with professionalism
• Organize official ceremonies effectively
• Communicate with diplomacy and tact
• Demonstrate proper social and business etiquette
• Handle cultural sensitivities confidently
• Evaluate events for continuous improvement

TRAINING IS TAILORED TO

• Protocol and public relations officers
• Executive assistants and event coordinators
• Corporate communication specialists
• Government and diplomatic staff
• Hospitality and front-office professionals
• Marketing and client relations managers
• Anyone managing guests or official events

TRAINING METHODOLOGY

This DIXONTECH training integrates interactive discussions, real-case simulations, and role-playing exercises. Participants will experience practical scenarios in protocol, etiquette, and guest management. The methodology includes multimedia materials, cultural behavior analysis, and guided practice sessions, enabling participants to develop poise, confidence, and professionalism in managing people and events.

DAY 1

INTRODUCTION TO PROTOCOL AND ETIQUETTE PRINCIPLES

• The role of protocol and etiquette in organizations
• History and importance of international protocol
• Distinction between etiquette, manners, and courtesy
• Building personal and professional image standards
• Key global etiquette differences and norms
• Cultural sensitivity and cross-cultural awareness
• Protocol in corporate and official settings

DAY 2

INTERNATIONAL PROTOCOL AND CORPORATE ETIQUETTE

• Diplomatic hierarchy and order of precedence
• Official titles, greetings, and introductions
• Forms of address in formal communication
• Seating and placement arrangements for functions
• National and organizational flags protocol
• Business dining, gift-giving, and attire etiquette
• Managing invitations and guest correspondence

DAY 3

GUEST RELATIONS AND VIP MANAGEMENT

• Identifying and managing high-profile guests
• Protocol for hosting official delegations
• Scheduling guest programs and itineraries
• Airport reception and transport coordination
• Security and privacy considerations
• Handling last-minute changes with discretion
• Maintaining guest satisfaction and comfort

DAY 4

EVENT COORDINATION AND COMMUNICATION EXCELLENCE

• Coordinating ceremonies and official events
• Managing press and media interactions
• Team communication and task allocation
• On-site coordination and real-time updates
• Managing unexpected situations gracefully
• Professional verbal and non-verbal communication
• Public speaking and representation skills

DAY 5

EVALUATION, CONTINUOUS IMPROVEMENT, AND CERTIFICATION

• Conducting post-event evaluations and feedback collection
• Reporting on guest management outcomes
• Continuous improvement in etiquette and service quality
• Building institutional reputation and professionalism
• Personal development in protocol and diplomacy
• Lessons learned and future improvement plans
• Final assessment and certification ceremony