IT Solutions for Modern Hospitality

This comprehensive training by DIXONTECH introduces participants to the critical role of Information Technology (IT) in modern hospitality operations. It explores the integration of digital systems, software applications, and smart technologies that enhance guest experience, streamline operations, and improve decisionmaking. The course bridges technology and management to empower professionals in optimizing operational efficiency across all hotel departments.

TRAINING TOPICS

• Overview of IT systems in hospitality
• Property Management Systems (PMS) and integration
• Point of Sale (POS) and payment technologies
• Customer Relationship Management (CRM) systems
• Enterprise Resource Planning (ERP) in hospitality
• Data analytics and performance dashboards
• Internet of Things (IoT) applications in hotels
• Cloud computing and data security
• AI, robotics, and automation in operations

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Manage IT systems for operational efficiency
• Improve guest services through technology use
• Integrate PMS, POS, and CRM platforms
• Apply data analytics to enhance performance
• Strengthen cybersecurity and data protection
• Support digital transformation strategies
• Optimize workflow through automation

TRAINING IS TAILORED TO:

• Hotel IT and operations managers
• Front office and reservations supervisors
• Finance and administration professionals
• Marketing and CRM executives
• F&B and service operations coordinators
• Hospitality consultants and project managers
• Entrepreneurs in the hospitality industry

TRAINING METHODOLOGY

This course combines interactive sessions, handson software demonstrations, realworld case studies, and group projects. Participants will explore digital transformation frameworks, simulate IT workflows, and analyze how smart systems improve efficiency and guest satisfaction in hospitality operations.

DAY 1:

INTRODUCTION TO IT SYSTEMS IN HOSPITALITY

• Overview of IT functions in hotel operations
• Importance of technology in guest service delivery
• Core digital systems in hospitality management
• Evolution of IT in the hospitality industry
• Integration challenges and solutions
• IT governance and role of management
• Case study: Successful digital transformation hotel

DAY 2:

PROPERTY MANAGEMENT AND OPERATIONAL SYSTEMS

• Understanding Property Management Systems (PMS)
• Front office, reservations, and housekeeping modules
• Integration between PMS, POS, and accounting systems
• Cloudbased PMS and mobile solutions
• Centralized reservation and revenue systems
• Data synchronization and automation benefits
• Workshop: PMS operational flow mapping

DAY 3:

CUSTOMER RELATIONSHIP AND DATA MANAGEMENT

• CRM and loyalty management systems
• Guest data collection and personalization strategies
• Integrating marketing automation tools
• Using analytics for customer segmentation
• Enhancing communication with digital touchpoints
• Data privacy and GDPR compliance in CRM
• Group task: Building a guest data strategy

DAY 4:

INNOVATION AND EMERGING TECHNOLOGIES IN HOSPITALITY

• Artificial Intelligence and chatbots in guest service
• Robotics and process automation in hotels
• Internet of Things (IoT) applications in smart rooms
• Cloud computing and mobile integration
• Cybersecurity and data protection measures
• Technologydriven sustainability practices
• Demonstration: Smart hotel digital ecosystem

DAY 5:

DIGITAL TRANSFORMATION AND STRATEGIC IT MANAGEMENT

• Developing an IT strategy for hospitality operations
• Aligning technology with business goals
• IT budgeting, ROI analysis, and vendor selection
• Managing digital projects and change resistance
• Measuring performance through analytics dashboards
• Future trends in hospitality technology
• Final project: IT transformation roadmap for hotels