Certified Hospitality and Tourism Management Professional (CHTMP) - Preparation Course

This professional program by DIXONTECH prepares hospitality and tourism professionals for the globally recognized Certified Hospitality and Tourism Management Professional (CHTMP) designation. The course provides an in-depth understanding of management, service excellence, leadership, financial performance, and strategic decision-making across the hospitality and tourism sectors, equipping participants to meet the certification’s competency standards.

TRAINING TOPICS

• Overview of the CHTMP certification and body of knowledge
• Hospitality and tourism industry structure and dynamics
• Leadership and organizational behavior
• Service quality management and guest experience design
• Financial and revenue management principles
• Human capital and team performance strategies
• Marketing, branding, and customer engagement
• Technology, innovation, and sustainability in tourism
• Exam preparation and professional ethics

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Master CHTMP domains and certification requirements
• Lead and manage hospitality and tourism operations
• Apply revenue and performance management techniques
• Design and implement guest service excellence strategies
• Analyze trends and apply innovation in operations
• Prepare effectively for the CHTMP examination
• Enhance career advancement through certification readiness

TRAINING IS TAILORED TO:

• Hotel and resort managers
• Tourism and travel agency professionals
• Operations and service excellence leaders
• Marketing and brand management specialists
• Hospitality trainers and consultants
• Destination and event management executives
• Entrepreneurs in the hospitality and tourism sector

TRAINING METHODOLOGY

This course uses case-based learning, interactive lectures, simulation exercises, and exam-oriented practice sessions. Participants will engage in practical decision-making scenarios, analyze case studies, and review CHTMP-style assessment questions to develop managerial competence and certification readiness.

DAY 1:

INTRODUCTION TO CHTMP FRAMEWORK AND HOSPITALITY MANAGEMENT PRINCIPLES

• Overview of the CHTMP certification domains
• Key management functions in hospitality and tourism
• Organizational structures and interdepartmental coordination
• The role of professional ethics and standards
• Understanding service excellence and customer focus
• Leadership competencies in hospitality organizations
• Case study: High-performance hospitality models

DAY 2:

LEADERSHIP, TEAM MANAGEMENT, AND ORGANIZATIONAL EFFECTIVENESS

• Leadership styles and situational management approaches
• Motivating and developing multicultural teams
• Communication excellence in service organizations
• Conflict resolution and performance coaching techniques
• Building organizational culture for service excellence
• Managing staff productivity and satisfaction metrics
• Workshop: Leadership scenarios for hospitality managers

DAY 3:

FINANCIAL AND REVENUE MANAGEMENT IN HOSPITALITY

• Key financial statements and performance metrics
• Budgeting, forecasting, and cost control in operations
• Pricing and yield management strategies
• Revenue optimization across multiple business units
• Financial decision-making for profitability growth
• KPI analysis: RevPAR, GOPPAR, and ADR
• Practical session: Revenue and cost simulation model

DAY 4:

MARKETING, TECHNOLOGY, AND SUSTAINABILITY IN TOURISM

• Marketing principles and brand differentiation in tourism
• Digital marketing and social media strategies
• Technology transformation and innovation in hospitality
• Smart tourism and data-driven decision-making
• Sustainability and ESG practices in operations
• Guest experience analytics and customer engagement tools
• Case study: Digital transformation in global hospitality brands

DAY 5:

CHTMP EXAM PREPARATION AND STRATEGIC APPLICATION

• CHTMP exam structure, domains, and key topics
• Time management and test-taking strategies
• Mock questions and scenario-based exercises
• Integrating learning across hospitality disciplines
• Capstone: Strategic plan for a hospitality enterprise
• Ethics and continuous professional development
• Course wrap-up and certification readiness assessment