IT Standards & Operational Excellence Training

DIXONTECH presents the IT Standards & Operational Excellence Training — a specialized program designed to help professionals implement and align IT operations with global standards and frameworks. The course focuses on ISO, ITIL, COBIT, and Lean methodologies to optimize IT performance, governance, and efficiency. Participants will gain the skills to enhance service delivery, reduce operational risk, and drive continuous improvement across IT functions.

TRAINING TOPICS

• GLOBAL IT STANDARDS AND FRAMEWORKS (ISO, ITIL, COBIT)
• IT GOVERNANCE, COMPLIANCE & QUALITY ASSURANCE
• PROCESS DESIGN, OPTIMIZATION & PERFORMANCE MANAGEMENT
• CONTINUOUS IMPROVEMENT & SERVICE EXCELLENCE
• IT TRANSFORMATION, LEADERSHIP & STRATEGIC EXECUTION

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Establish world-class IT operations aligned with international standards and performance excellence models.
• Understand and apply key IT standards (ISO, ITIL, COBIT).
• Design and implement efficient IT processes.
• Ensure IT governance and service quality alignment.
• Improve performance through Lean and Six Sigma tools.
• Integrate innovation and continuous improvement frameworks.
• Lead IT teams toward operational excellence.

TRAINING IS TAILORED TO

• IT and business leaders responsible for quality, compliance, and performance management.
• IT Managers and Directors.
• Service Delivery and Operations Leaders.
• IT Governance and Compliance Officers.
• Process and Quality Managers.
• Project Management Professionals.
• Professionals pursuing ISO or ITIL certification.

TRAINING METHODOLOGY

The course combines case studies, benchmarking exercises, and practical workshops. Participants apply international standards to real-world IT scenarios, design performance dashboards, and create improvement roadmaps for achieving sustained operational excellence.

DAY 1:

GLOBAL IT STANDARDS AND FRAMEWORKS (ISO, ITIL, COBIT)

• Overview of international IT management frameworks.
• ISO/IEC 20000, 27001, and 38500 standard essentials.
• ITIL service management principles and lifecycle.
• COBIT framework for governance and control.
• Benchmarking global best practices in IT operations.
• Aligning frameworks with business strategy.

DAY 2:

IT GOVERNANCE, COMPLIANCE & QUALITY ASSURANCE

• Establishing IT governance structures and roles.
• Designing policies, procedures, and controls.
• Compliance with ISO and regulatory requirements.
• Building IT quality assurance frameworks.
• Integrating audit and compliance mechanisms.
• Case study: ISO 20000 implementation roadmap.

DAY 3:

PROCESS DESIGN, OPTIMIZATION & PERFORMANCE MANAGEMENT

• Mapping IT processes and identifying inefficiencies.
• Applying Lean principles to IT operations.
• KPIs and metrics for IT performance evaluation.
• Using automation for operational optimization.
• Standardizing workflows for efficiency and scalability.
• Dashboard development for IT performance visibility.

DAY 4:

CONTINUOUS IMPROVEMENT & SERVICE EXCELLENCE

• Continuous improvement methodologies in IT (PDCA, Kaizen).
• Root cause analysis and corrective action systems.
• Enhancing IT service excellence with customer focus.
• Change management and process re-engineering.
• Cross-functional collaboration and service culture.
• Measuring and maintaining excellence maturity.

DAY 5:

IT TRANSFORMATION, LEADERSHIP & STRATEGIC EXECUTION

• Building a culture of operational excellence in IT.
• Leading digital and IT transformation initiatives.
• Strategic planning and IT performance governance.
• Aligning IT operations with organizational goals.
• Sustaining excellence through leadership and innovation.
• Capstone project: IT operational excellence improvement plan.

FORMATTING NOTES:

• Font: Poppins
• Size: 12
• Headings: Uppercase + Bold
• DAY titles: Bold + separate line
• Main titles: Bold + separate line
• Bullets: Standard, one line each (5–10 words)
• Spacing and alignment: Clean professional layout.