Strategic Operations Management

This DIXONTECH course provides professionals with comprehensive knowledge of strategic operations management—linking operational processes to corporate strategy. It focuses on creating value through operational excellence, innovation, quality, and performance management. Participants will gain advanced tools to design, manage, and optimize operations to achieve competitive advantage, productivity, and sustainable growth within both manufacturing and service industries.

TRAINING TOPICS

• Operations strategy and organizational alignment
• Capacity, process, and performance management
• Quality management and continuous improvement
• Supply chain and production integration
• Digital transformation and operational analytics

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Align operations strategy with business goals
• Design efficient and agile processes
• Apply key performance improvement tools
• Enhance productivity and quality performance
• Manage change in operational systems
• Integrate innovation into operations planning
• Build sustainable and data-driven operations

TRAINING IS TAILORED TO

• Operations and production managers
• Process improvement specialists
• Strategy and performance executives
• Supply chain and logistics managers
• Project and quality management professionals
• Industrial and systems engineers
• Business transformation consultants

TRAINING METHODOLOGY

This DIXONTECH training applies a blended methodology combining real-world case studies, process simulations, and group strategy labs. Participants engage in hands-on exercises to align operational frameworks with strategic objectives, use analytical tools, and design innovative models that enhance organizational efficiency and competitive positioning.

DAY 1

OPERATIONS STRATEGY AND BUSINESS ALIGNMENT

• The strategic role of operations management
• Operations as a source of competitive advantage
• Linking corporate and operations strategy
• Strategic decision areas in operations management
• Core capabilities and performance dimensions
• Operational excellence and business differentiation
• Case examples of strategic alignment success

DAY 2

PROCESS DESIGN AND CAPACITY MANAGEMENT

• Fundamentals of process design and mapping
• Types of production and service processes
• Capacity planning and resource optimization
• Bottleneck analysis and process balancing
• Process flow improvement and redesign tools
• Managing flexibility and variability in operations
• Simulation tools for process optimization

DAY 3

QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT

• Principles of total quality management (TQM)
• Kaizen, Six Sigma, and Lean methodologies
• Quality measurement tools and standards (ISO 9001)
• Root cause analysis and corrective actions
• Continuous improvement culture and leadership
• Managing quality in service operations
• Quality cost and performance integration

DAY 4

SUPPLY CHAIN AND OPERATIONAL INTEGRATION

• Supply chain strategy and operations linkages
• Logistics and production synchronization
• Procurement and supplier performance alignment
• Demand management and inventory coordination
• Integration through ERP and information systems
• Risk management in global operations
• Sustainable and resilient operations systems

DAY 5

DIGITAL OPERATIONS AND PERFORMANCE EXCELLENCE

• The role of technology in modern operations
• Industry 4.0 and smart operations models
• Data analytics and operational decision-making
• Automation, AI, and IoT in operations design
• Performance measurement and KPI dashboards
• Strategic innovation and agile transformation
• Building future-ready operational strategies