Developing Purchasing Policies, Processes and SLAs

This DIXONTECH training provides a structured approach to developing effective purchasing policies, procedures, and Service Level Agreements (SLAs). It equips participants with the knowledge to establish governance frameworks, standardize procurement processes, and define supplier performance expectations. The course emphasizes compliance, efficiency, and accountability in procurement operations, ensuring alignment with corporate strategy and value-driven sourcing practices.

TRAINING TOPICS

• Procurement governance and policy development

• Process standardization and documentation

• SLA design and supplier performance management

• Contracting principles and compliance controls

• Procurement automation and digital transformation

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Design structured purchasing policies and procedures

• Develop and implement SLAs with suppliers

• Improve procurement efficiency and transparency

• Manage supplier relationships strategically

• Ensure compliance with procurement regulations

• Integrate performance metrics into purchasing systems

• Streamline operations through standardized frameworks

TRAINING IS TAILORED TO

• Procurement and purchasing professionals

• Supply chain and sourcing managers

• Contract and vendor management specialists

• Operations and quality assurance officers

• Finance and compliance executives

• Project and performance analysts

• Policy and governance advisors

TRAINING METHODOLOGY

This DIXONTECH course combines interactive discussions, process mapping exercises, and real-life case studies. Participants will learn to develop policies, flowcharts, and SLA templates that enhance procurement governance and supplier performance while aligning with international best practices and organizational goals.

DAY 1

PROCUREMENT GOVERNANCE AND POLICY FRAMEWORKS

• Principles of procurement governance and accountability

• Strategic objectives of purchasing policies

• Policy formulation and approval process

• Role of ethics and transparency in procurement

• Aligning procurement policy with corporate strategy

• Delegation of authority and approval hierarchies

• Global standards in procurement compliance (ISO 20400)

DAY 2

DESIGNING PURCHASING POLICIES AND PROCEDURES

• Policy versus procedure: structure and hierarchy

• Defining procurement responsibilities and workflows

• Process documentation and control mechanisms

• Developing templates and standard forms

• Setting approval limits and escalation protocols

• Integrating quality and compliance requirements

• Communicating and implementing policy changes

DAY 3

DEVELOPING SERVICE LEVEL AGREEMENTS (SLAS)

• Purpose and components of SLAs

• Establishing measurable performance indicators (KPIs)

• Drafting clear terms and deliverables

• Managing supplier performance through SLAs

• Negotiating and revising service agreements

• Linking SLAs to contract performance monitoring

• Practical case: SLA development for procurement services

DAY 4

SUPPLIER MANAGEMENT AND PERFORMANCE EVALUATION

• Supplier selection and qualification process

• Evaluating and benchmarking supplier performance

• Performance scorecards and dashboards

• Managing corrective actions and improvement plans

• Supplier audits and risk monitoring systems

• Building long-term supplier relationships

• Integrating supplier performance into contracts

DAY 5

DIGITAL PROCUREMENT AND PROCESS OPTIMIZATION

• E-procurement systems and automation tools

• Data-driven decision-making in procurement

• Streamlining approval and workflow processes

• Electronic tendering and vendor management platforms

• Monitoring compliance through digital dashboards

• Continuous improvemen in procurement operations

• Future trends in purchasing policy and SLA management