Managing Vendor Qualification, Performance & Contract Compliance

This DIXONTECH course delivers advanced knowledge in vendor qualification, performance monitoring, and contract compliance management. It equips participants with tools to assess supplier capabilities, manage relationships, ensure regulatory compliance, and drive consistent performance through structured evaluation systems. The program integrates global procurement standards, emphasizing governance, risk management, and strategic supplier collaboration for operational excellence.

TRAINING TOPICS

• Vendor pre-qualification and selection frameworks

• Performance evaluation and continuous improvement

• Supplier risk and compliance management

• Contract performance monitoring and auditing

• Relationship management and strategic collaboration

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Develop and manage vendor qualification systems

• Evaluate and improve supplier performance

• Implement compliance and governance controls

• Manage contractual performance efficiently

• Strengthen vendor relationships strategically

• Mitigate supplier risks and ensure accountability

• Align vendor management with corporate goals

TRAINING IS TAILORED TO

• Procurement and supply chain professionals

• Vendor and contract managers

• Compliance and risk officers

• Operations and sourcing specialists

• Project and performance auditors

• Supplier relationship managers

• Business development and governance advisors

TRAINING METHODOLOGY

This DIXONTECH program applies interactive workshops, case studies, and performance analysis simulations. Participants engage in practical exercises to design qualification frameworks, assess compliance systems, and implement performance dashboards aligned with global standards such as ISO 9001, ISO 20400, and CIPS best practices.

DAY 1

VENDOR QUALIFICATION FRAMEWORKS AND STRATEGIC ALIGNMENT

• Importance of vendor management in procurement success

• Stages of vendor pre-qualification and approval process

• Vendor selection criteria and risk profiling

• Assessing supplier financial, technical, and ethical capacity

• Vendor database creation and maintenance techniques

• Vendor governance policies and audit trails

• Linking vendor qualification with procurement strategy

DAY 2

VENDOR ASSESSMENT AND PERFORMANCE EVALUATION

• Developing vendor scorecards and performance indicators

• Establishing KPIs for quality, cost, and delivery

• Vendor performance monitoring techniques

• Evaluation templates and weighted scoring systems

• Conducting supplier performance review meetings

• Managing underperforming vendors and corrective actions

• Integrating feedback and continuous improvement mechanisms

DAY 3

VENDOR RISK MANAGEMENT AND COMPLIANCE CONTROL

• Identifying and categorizing supplier risks

• Implementing risk-based supplier management

• Compliance monitoring: financial, legal, and operational risks

• Regulatory standards and anti-corruption frameworks

• Supplier audits and reporting mechanisms

• Third-party due diligence and data verification

• Case study: Vendor risk and compliance breach management

DAY 4

CONTRACT PERFORMANCE AND SLA MANAGEMENT

• Role of contracts in managing supplier accountability

• Defining and monitoring Service Level Agreements (SLAs)

• Performance tracking and measurement tools

• Contract compliance and legal governance practices

• Managing disputes and contractual deviations

• Negotiation and communication with suppliers

• Implementing contract audit and review systems

DAY 5

VENDOR RELATIONSHIP MANAGEMENT AND STRATEGIC IMPROVEMENT

• Building and sustaining strategic supplier partnerships

• Communication and collaboration in vendor management

• Developing vendor improvement and development programs

• Key success factors in strategic sourcing relationships

• Leveraging technology and data analytics in vendor management

• Performance benchmarking and industry best practices

• Future trends in vendor management and compliance governance