Best Practices in Quality Control and Assurance

This DIXONTECH training provides participants with a comprehensive understanding of Quality Control (QC) and Quality Assurance (QA) principles, tools, and best practices. It focuses on global standards such as ISO 9001, process improvement methodologies, risk-based thinking, and continuous quality improvement to help organizations achieve operational excellence and ensure customer satisfaction across industries.

TRAINING TOPICS

• Foundations of Quality Management Systems

• Quality Control Tools and Techniques

• Quality Assurance Frameworks and Auditing

• Statistical Process Control (SPC) and Data Analysis

• Risk-Based Quality Planning

• Supplier Quality Management

• Continuous Improvement and Lean Quality Practices

• Quality Reporting and Performance Metrics

• Root Cause Analysis and Corrective Actions

• Leadership and Culture in Quality Excellence

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Apply international QA/QC standards effectively

• Implement best practices for quality improvement

• Develop data-driven quality control systems

• Manage supplier quality and audits

• Lead corrective and preventive action programs

• Enhance customer satisfaction through quality excellence

• Build a continuous improvement culture

TRAINING IS TAILORED TO:

• Quality control and assurance professionals

• Production and operations managers

• Process engineers and auditors

• Project and compliance officers

• Supplier and procurement specialists

• Health, safety, and environment managers

• Continuous improvement leaders

TRAINING METHODOLOGY

This DIXONTECH course uses a blend of expert-led lectures, case studies, group exercises, and quality simulation tools. Participants will engage in hands-on exercises using real-life data, apply root cause analysis, and conduct mock audits to reinforce understanding of QC and QA frameworks. Interactive sessions encourage sharing of best practices from multiple industries.

DAY 1

FOUNDATIONS OF QUALITY MANAGEMENT SYSTEMS

• Understanding quality concepts and principles

• Key differences between QC and QA

• Overview of ISO 9001 standards and clauses

• Building an effective Quality Management System

• Customer focus and quality objectives

• Role of management in quality leadership

• Documentation and record control essentials

• PDCA (Plan-Do-Check-Act) cycle application

DAY 2

QUALITY CONTROL TOOLS AND TECHNIQUES

• Seven basic quality tools and applications

• Check sheets, histograms, and Pareto charts

• Cause-and-effect (Ishikawa) diagram usage

• Control charts and process variation analysis

• Sampling methods and inspection techniques

• Tolerance, accuracy, and precision concepts

• Acceptance quality limit (AQL) procedures

• Data collection and interpretation methods

DAY 3

QUALITY ASSURANCE FRAMEWORKS AND AUDITING

• Developing QA systems aligned with ISO 9001

• Internal vs. external audit frameworks

• Process and product audit methodologies

• Documenting audit findings and nonconformities

• Corrective and preventive action procedures

• Supplier and subcontractor audits

• Audit reporting and follow-up techniques

• QA integration into project lifecycle

DAY 4

RISK-BASED QUALITY PLANNING AND IMPROVEMENT

• Identifying and assessing quality risks

• Risk management within QA/QC processes

• FMEA (Failure Mode and Effects Analysis)

• Root cause analysis for defect prevention

• Implementing CAPA (Corrective Action, Preventive Action)

• Continuous improvement and lean tools

• Kaizen, 5S, and Six Sigma integration

• KPI tracking and performance dashboards

DAY 5

QUALITY LEADERSHIP AND CULTURE EXCELLENCE

• Building a culture of quality and accountability

• Engaging teams in quality improvement

• Leadership competencies in quality management

• Communication and stakeholder engagement

• Benchmarking quality performance metrics

• Lessons from world-class quality leaders

• Preparing for ISO 9001 certification audit

• Developing personal quality improvement plans