Quality Assurance Essentials

This DIXONTECH course provides a comprehensive foundation in Quality Assurance (QA), covering key principles, frameworks, and tools needed to ensure consistent performance, compliance, and customer satisfaction. It emphasizes ISO 9001, risk-based thinking, and effective quality documentation, preparing professionals to implement and sustain QA systems in both manufacturing and service industries.

TRAINING TOPICS

• Introduction to Quality Assurance Systems

• Understanding ISO 9001 Requirements

• QA Planning and Documentation Control

• Process Validation and Verification

• Auditing and Continuous Improvement

• Non-Conformance and CAPA Management

• Risk-Based Approach in QA

• Supplier Quality Assurance

• Quality Performance Measurement

• QA Roles, Responsibilities, and Culture

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand and apply QA principles

• Develop effective quality documentation

• Plan and conduct QA audits

• Identify and manage quality risks

• Implement CAPA and continuous improvement

• Manage supplier QA programs

• Align QA processes with ISO 9001 standards

TRAINING IS TAILORED TO:

• Quality assurance and control officers

• Process and operations engineers

• QA/QC auditors and specialists

• Compliance and documentation managers

• Supplier and procurement officers

• Production and maintenance supervisors

• Continuous improvement professionals

TRAINING METHODOLOGY

The DIXONTECH approach combines expert presentations, real-life case studies, hands-on workshops, and simulation exercises. Participants will practice QA documentation, conduct mock audits, and analyze real-world non-conformance scenarios. Group discussions and interactive sessions encourage cross-industry knowledge sharing to reinforce practical learning and application.

DAY 1

INTRODUCTION TO QUALITY ASSURANCE PRINCIPLES

• Defining quality assurance and its objectives

• QA vs. QC: key differences explained

• Understanding ISO 9001 framework and structure

• Importance of QA in organizational excellence

• Documentation hierarchy and control procedures

• Quality policy and objectives development

• Key QA terms and concepts overview

• Process approach and risk-based thinking

DAY 2

QA PLANNING AND DOCUMENTATION CONTROL

• Elements of a Quality Assurance Plan (QAP)

• Standard operating procedures (SOPs) development

• Control of documents and records management

• Traceability and change control principles

• Validation and verification documentation standards

• QA metrics and performance indicators

• Maintaining audit-ready documentation

• Case study: implementing QA document systems

DAY 3

INTERNAL AUDITING AND NON-CONFORMANCE MANAGEMENT

• Types and objectives of quality audits

• Planning and conducting internal audits

• Identifying non-conformities and root causes

• Corrective and preventive action (CAPA) process

• Writing audit findings and follow-up reports

• Handling customer complaints and deviations

• Mock audit simulation and role-playing

• Building audit checklists and evidence files

DAY 4

RISK MANAGEMENT AND CONTINUOUS IMPROVEMENT

• Risk-based approach in QA implementation

• Failure Mode and Effects Analysis (FMEA)

• Process improvement through PDCA and Kaizen

• Root cause analysis and 5 Whys method

• Measuring and improving process capability

• Using data for preventive quality assurance

• Continuous improvement culture and engagement

• Quality dashboards and reporting systems

DAY 5

SUPPLIER QUALITY ASSURANCE AND QUALITY CULTURE

• Building supplier QA programs and contracts

• Supplier performance evaluation techniques

• Managing supplier audits and assessments

• Integrating QA into procurement processes

• Training and developing supplier QA capabilities

• Fostering teamwork in quality management

• Leading with quality culture and integrity

• Future trends in digital QA systems