The Fundamentals of Quality Management

This DIXONTECH training introduces the core principles, methods, and frameworks of Quality Management used in global organizations. Participants will explore how to establish, manage, and improve Quality Management Systems (QMS) aligned with ISO 9001 and continuous improvement methodologies. The course emphasizes customer satisfaction, leadership, process optimization, and data-driven decision-making for sustainable performance excellence.

TRAINING TOPICS

• Introduction to Quality Management and ISO 9001

• Principles and Concepts of Total Quality Management (TQM)

• Building and Implementing a QMS

• Quality Policy, Objectives, and Documentation

• Process Mapping and Performance Measurement

• Risk-Based Thinking and Preventive Action

• Internal Audits and Corrective Action Systems

• Continuous Improvement (Kaizen & PDCA)

• Data Analysis for Quality Decisions

• Leadership and Culture in Quality Management

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand key principles of QMS and TQM

• Design and implement effective quality systems

• Apply ISO 9001 requirements practically

• Conduct internal quality audits

• Analyze data for quality performance

• Manage risks and process improvements

• Build a culture of quality and excellence

TRAINING IS TAILORED TO:

• Quality control and assurance professionals

• QMS coordinators and internal auditors

• Process and production managers

• Project and compliance officers

• Health, safety, and environment specialists

• Continuous improvement teams

• Professionals preparing for ISO 9001 certification

TRAINING METHODOLOGY

DIXONTECH applies an interactive, practical learning approach combining expert instruction, case studies, and group exercises. Participants will perform process mapping, conduct mock audits, and work on real QMS documentation templates. Role plays, workshops, and practical examples ensure deep understanding and immediate applicability in workplace environments.

DAY 1

INTRODUCTION TO QUALITY MANAGEMENT AND ISO 9001

• Defining quality and quality management fundamentals

• Evolution of quality management principles

• Understanding ISO 9001 standards and structure

• The eight principles of quality management

• Importance of customer focus and satisfaction

• Leadership and engagement of people in QMS

• The process approach and system thinking

• Documentation and records management basics

DAY 2

QUALITY MANAGEMENT SYSTEM DEVELOPMENT

• Steps to build a Quality Management System

• Establishing quality policy and objectives

• Documenting QMS procedures and manuals

• Defining roles, responsibilities, and authorities

• Creating and managing process maps

• Performance indicators and process control tools

• Internal and external stakeholder requirements

• Case study: Implementing an ISO 9001-based QMS

DAY 3

QUALITY CONTROL, ASSURANCE, AND AUDITING

• Difference between QA, QC, and QMS roles

• Process monitoring and inspection methods

• Using statistical process control (SPC)

• Benchmarking and performance measurement

• Building resilience through proactive QA management

DAY 5

LEADERSHIP, CULTURE, AND PERFORMANCE EXCELLENCE

• The role of leadership in QMS success

• Developing a culture of quality and accountability

• Employee engagement in quality initiatives

• Communication and teamwork for quality goals

• Measuring and reviewing QMS performance

• Lessons from world-class quality organizations

• Preparing for ISO 9001 certification audits

• Action planning for continuous quality improvement