Total Quality Management (TQM)

This DIXONTECH course provides a comprehensive understanding of Total Quality Management (TQM) — a holistic approach focused on long-term success through customer satisfaction, continuous improvement, and employee involvement. Participants will learn the principles, methodologies, and tools used globally to achieve quality excellence and operational effectiveness, aligned with ISO 9001, Lean, and Six Sigma frameworks.

TRAINING TOPICS

• Foundations and Principles of Total Quality Management

• ISO 9001 and Quality Excellence Models

• Leadership and Culture for Quality Transformation

• Customer Focus and Satisfaction Measurement

• Process Management and Performance Improvement

• Data-Driven Decision Making and SPC

• Continuous Improvement (Kaizen, PDCA, 5S)

• Problem Solving and Root Cause Analysis

• Benchmarking and Best Practices in TQM

• Sustaining Quality through Innovation and Engagement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand and apply TQM principles effectively

• Integrate customer satisfaction into quality systems

• Lead quality improvement and cultural change

• Utilize statistical tools for performance management

• Implement continuous improvement strategies

• Align organizational processes with TQM frameworks

• Promote employee involvement in quality excellence

TRAINING IS TAILORED TO:

• Quality managers and assurance specialists

• Operations and production leaders

• Process improvement professionals

• HR and training managers

• Compliance and audit officers

• Project and business excellence managers

• Continuous improvement facilitators

TRAINING METHODOLOGY

The DIXONTECH methodology blends theory with practice through lectures, real-life case studies, simulations, and team workshops. Participants will apply quality tools, perform process mapping, and engage in continuous improvement projects. Each session promotes collaboration, problem-solving, and implementation of TQM frameworks across various business functions.

DAY 1

INTRODUCTION TO TOTAL QUALITY MANAGEMENT (TQM)

• Defining TQM and its historical evolution

• Core principles and philosophy of TQM

• Understanding the Deming, Juran, and Crosby models

• The relationship between TQM and ISO 9001

• Organizational culture and quality transformation

• Customer-centricity and service excellence

• Quality cost analysis and performance impact

• Overview of global quality awards (EFQM, Malcolm Baldrige)

DAY 2

QUALITY LEADERSHIP AND ORGANIZATIONAL CULTURE

• Role of leadership in total quality transformation

• Developing a shared vision for quality excellence

• Empowering employees for quality initiatives

• Managing change through quality leadership

• Building and sustaining quality culture

• Communication and collaboration for TQM success

• Recognizing and rewarding quality performance

• Case study: Toyota Production System (TPS) leadership

DAY 3

CUSTOMER FOCUS AND PROCESS MANAGEMENT

• Identifying customer requirements and expectations

• Tools for measuring customer satisfaction and loyalty

• VOC (Voice of Customer) and feedback systems

• Process mapping and standardization techniques

• Process capability and performance analysis

• Quality Function Deployment (QFD) application

• Aligning processes with customer expectations

• Continuous process monitoring and improvement

DAY 4

QUALITY IMPROVEMENT TOOLS AND TECHNIQUES

• PDCA and Kaizen continuous improvement cycles

• Seven basic quality tools and applications

• Advanced tools: FMEA, Pareto, and SPC charts

• Root cause analysis and corrective action plans

• Applying Six Sigma principles in TQM

• Data-driven decision-making

• Benchmarking and performance measurement methods

• Real-world case study: Continuous improvement in manufacturing

DAY 5

SUSTAINING TQM AND FUTURE QUALITY TRENDS

• Integrating TQM into business strategy

• Building resilience through quality systems

• Quality audits and management reviews

• Developing quality maturity models and frameworks

• Digital transformation in TQM and Industry 4.0

• AI and automation in quality management

• Continuous innovation and organizational learning

• Developing a roadmap for sustainable TQM excellence