Strategic Quality Management

This DIXONTECH training delivers advanced insights into Strategic Quality Management, linking quality excellence with organizational strategy and performance. It explores how to align Quality Management Systems (QMS) with strategic objectives, integrate ISO 9001, EFQM, and Balanced Scorecard frameworks, and build a culture of continuous improvement and innovation to gain a sustainable competitive advantage.

TRAINING TOPICS

• Strategic Role of Quality Management

• Aligning Quality with Corporate Strategy

• ISO 9001 and Strategic Planning Integration

• EFQM Excellence Model and Application

• Risk-Based Thinking and Strategic Decision Making

• Quality Governance and Leadership Excellence

• Performance Measurement and Balanced Scorecard

• Quality Innovation and Digital Transformation

• Strategic Supplier and Stakeholder Management

• Sustaining Long-Term Quality Excellence

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Integrate quality goals with strategic objectives

• Apply EFQM and ISO frameworks strategically

• Lead organization-wide quality transformation

• Use data-driven decision tools for strategy

• Build a performance-based quality culture

• Apply continuous improvement strategically

• Develop leadership and governance in quality

TRAINING IS TAILORED TO:

• Senior quality managers and directors

• Business excellence and strategy leaders

• QMS and governance professionals

• Operations and transformation managers

• Project and program managers

• Policy and risk management officers

• Senior executives responsible for performance improvement

TRAINING METHODOLOGY

This DIXONTECH program uses executive-level discussions, strategy simulations, benchmarking exercises, and case studies from global organizations. Participants will design strategic quality plans, link KPIs to strategic objectives, and use business excellence models to assess organizational maturity. The program promotes analytical thinking, collaboration, and practical strategy development.

DAY 1

QUALITY MANAGEMENT AS A STRATEGIC FUNCTION

• Defining the strategic role of quality management

• Linking QMS to business strategy and performance

• Understanding organizational vision and mission alignment

• ISO 9001 as a strategic management tool

• Strategic leadership and quality governance principles

• Integrating customer focus into strategic goals

• Organizational change and transformation models

• Building cross-functional collaboration for quality

DAY 2

STRATEGIC FRAMEWORKS AND EXCELLENCE MODELS

• Overview of EFQM Excellence Model and key criteria

• Using the Balanced Scorecard for quality management

• Mapping quality objectives to strategic perspectives

• Identifying and managing key performance indicators

• Linking process improvement to strategic outcomes

• Benchmarking best practices for quality performance

• Understanding maturity levels of excellence models

• Case study: EFQM and ISO integration in practice

DAY 3

RISK-BASED THINKING AND STRATEGIC DECISION MAKING

• Integrating risk management into strategic quality planning

• Enterprise risk management (ERM) in quality strategy

• Using FMEA and SWOT for strategic risk analysis

• Data-driven decision-making for quality strategy

• Leading with predictive analytics and performance data

• Strategic problem-solving and scenario planning

• Balancing efficiency, cost, and quality objectives

• Practical workshop: strategic risk mapping

DAY 4

QUALITY INNOVATION AND DIGITAL TRANSFORMATION

• Leveraging digital tools for strategic quality management

• AI, automation, and analytics in QMS enhancement

• Industry 4.0 and Smart Quality systems

• Innovation management through quality thinking

• Measuring innovation performance in quality frameworks

• Quality dashboards and reporting systems

• Process re-engineering for strategic advantage

• Case study: digital transformation in quality leadership

DAY 5

LEADERSHIP, SUSTAINABILITY, AND STRATEGIC EXCELLENCE

• The role of leadership in sustaining quality success

• Embedding a culture of quality and innovation

• Measuring and rewarding strategic quality performance

• Governance, accountability, and stakeholder engagement

• Strategic communication and change leadership

• Achieving sustainability through quality excellence

• Continuous strategic improvement planning

• Action plan: building a Strategic Quality Roadmap