Mastering Quality Management: ISO 9001:2015 Comprehensive Training

This DIXONTECH course provides a complete and practical understanding of the ISO 9001:2015 Quality Management System (QMS) framework. It focuses on the structure, principles, and implementation techniques required to achieve compliance and continuous improvement. Participants will gain the skills to audit, maintain, and enhance QMS performance, ensuring alignment with organizational strategy and customer expectations.

TRAINING TOPICS

• Understanding ISO 9001:2015 Structure and Clauses

• Quality Management Principles and Key Definitions

• Context of the Organization and Interested Parties

• Leadership and Strategic Direction in ISO 9001

• Risk-Based Thinking and Opportunity Management

• Quality Objectives, Planning, and Documentation

• Process Approach and Performance Evaluation

• Internal Audits and Corrective Actions

• Continuous Improvement and Management Review

• Certification Preparation and Best Practices

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Interpret ISO 9001:2015 requirements effectively

• Develop and implement a robust QMS

• Conduct internal audits and manage non-conformities

• Apply risk-based thinking within QMS planning

• Establish quality objectives and performance measures

• Prepare for external ISO certification audits

• Drive continuous improvement across business processes

TRAINING IS TAILORED TO:

• Quality managers and officers

• QMS coordinators and internal auditors

• Operations and compliance professionals

• Project and production managers

• Risk and process improvement specialists

• Supervisors responsible for ISO compliance

• Individuals preparing for ISO 9001 certification

TRAINING METHODOLOGY

The DIXONTECH training integrates interactive workshops, practical exercises, and real audit simulations. Participants will analyze ISO 9001 clauses, perform risk assessments, and prepare documentation for certification audits. Group discussions, case studies, and role-playing will ensure a deep understanding of ISO 9001:2015 and its implementation in diverse industries.

DAY 1

INTRODUCTION TO ISO 9001:2015 AND QUALITY PRINCIPLES

• History and evolution of ISO standards

• Overview of ISO 9001:2015 framework and structure

• Key quality management principles explained

• Understanding customer focus and leadership commitment

• The process approach and continual improvement concept

• Relationship between ISO 9001 and other standards

• Documentation hierarchy: policies, procedures, and records

• Case study: structure of a certified QMS

DAY 2

CONTEXT, LEADERSHIP, AND PLANNING REQUIREMENTS

• Clause 4: Context of the organization

• Identifying interested parties and their needs

• Clause 5: Leadership and roles in QMS

• Developing a quality policy and objectives

• Clause 6: Planning and addressing risks and opportunities

• Integrating QMS planning into business strategy

• Establishing measurable quality objectives

• Workshop: risk-based planning in practice

DAY 3

OPERATIONAL PLANNING AND SUPPORT PROCESSES

• Clause 7: Support — resources and competence

• Managing infrastructure and work environment requirements

• Communication and documented information control

• Clause 8: Operation — planning and control

• Product and service design and development

• Managing external providers and suppliers

• Operational risk management techniques

• Case study: managing process non-conformities

DAY 4

PERFORMANCE EVALUATION AND IMPROVEMENT

• Clause 9: Monitoring, measurement, and evaluation

• Internal audit planning and execution

• Handling non-conformities and corrective actions

• Management review: purpose and process

• Clause 10: Improvement and continual learning

• Using KPIs and dashboards for performance analysis

• Root cause analysis for problem-solving

• Mock audit and CAPA implementation exercise

DAY 5

AUDITING, CERTIFICATION, AND IMPLEMENTATION STRATEGY

• Principles of auditing and auditor competencies

• Preparing for ISO 9001 external certification audits

• Documenting audit findings and reports

• Interaction with certification bodies

• Sustaining compliance and continuous improvement

• Integrating ISO 9001 with ISO 14001 and ISO 45001

• Digital transformation and QMS automation tools

• Developing an ISO 9001 implementation roadmap