Quality Management System and ISO 9001:2015

This DIXONTECH course offers a detailed exploration of the Quality Management System (QMS) based on ISO 9001:2015 standards. Participants will understand how to design, implement, and maintain a robust QMS that supports continuous improvement, customer satisfaction, and organizational excellence. The course combines theoretical frameworks with hands-on workshops to ensure practical knowledge of ISO 9001:2015 requirements and auditing practices.

TRAINING TOPICS

• Overview of ISO 9001:2015 Standards and Clauses

• Quality Management Principles and Objectives

• Context of the Organization and Process Approach

• Leadership and Strategic Quality Planning

• Risk-Based Thinking and Opportunity Management

• Operational Planning and Quality Documentation

• Performance Evaluation and Continuous Improvement

• Internal Audit Preparation and Implementation

• Management Review and Corrective Action Systems

• ISO 9001 Certification and Compliance Strategies

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand ISO 9001:2015 concepts and structure

• Design and implement an effective QMS

• Apply risk-based thinking and preventive action

• Conduct internal audits and manage CAPA systems

• Measure performance through quality indicators

• Lead continuous improvement initiatives

• Prepare for ISO 9001 external certification audits

TRAINING IS TAILORED TO:

• Quality assurance and control officers

• QMS coordinators and internal auditors

• Production and operations supervisors

• Project and compliance managers

• Process and documentation specialists

• Risk management and performance analysts

• Professionals preparing for ISO certification

TRAINING METHODOLOGY

DIXONTECH applies a hands-on, interactive approach combining expert lectures, group workshops, real-world case studies, and mock audits. Participants will review sample QMS documentation, conduct risk assessments, and perform internal audit simulations. The training emphasizes practical application of ISO 9001:2015 clauses for immediate workplace implementation.

DAY 1

INTRODUCTION TO QMS AND ISO 9001 FRAMEWORK

• Understanding the concept of Quality Management Systems

• Evolution and purpose of ISO 9001 standards

• The seven quality management principles

• ISO 9001:2015 clause structure and terminology

• Relationship between ISO standards and performance

• Benefits of implementing a QMS

• Understanding customer requirements and expectations

• QMS documentation hierarchy and essentials

DAY 2

CONTEXT, LEADERSHIP, AND STRATEGIC QUALITY PLANNING

• Clause 4: Context of the organization explained

• Identifying internal and external factors

• Clause 5: Leadership roles and responsibilities

• Establishing quality policy and strategic direction

• Clause 6: Planning and addressing risks and opportunities

• Developing SMART quality objectives

• Integrating QMS into business strategy

• Workshop: mapping organizational context and stakeholders

DAY 3

SUPPORT, OPERATIONS, AND PROCESS MANAGEMENT

• Clause 7: Support — resources and competence development

• Infrastructure and environment for QMS effectiveness

• Communication and documentation control requirements

• Clause 8: Operations and process management

• Product and service realization in QMS

• Managing supplier and outsourcing quality

• Operational risk identification and mitigation

• Practical exercise: process mapping and improvement

DAY 4

PERFORMANCE EVALUATION AND INTERNAL AUDITING

• Clause 9: Performance evaluation and KPIs

• Internal audit program planning and execution

• Management review and decision-making

• Handling non-conformities and implementing CAPA

• Using quality metrics for performance improvement

• Root cause analysis techniques and case study

• Mock internal audit simulation and feedback

• Reporting and follow-up mechanisms

DAY 5

IMPROVEMENT, CERTIFICATION, AND CONTINUAL DEVELOPMENT

• Clause 10: Improvement and continual development strategies

• Preparing for ISO 9001 certification audits

• Working with certification and accreditation bodies

• Maintaining compliance and document control

• Integrating ISO 9001 with other management systems

• Digital transformation in QMS implementation

• Future trends in Quality 4.0 and automation

• Final workshop: developing a QMS improvement roadmap