EFQM: Internal Assessor Training

This DIXONTECH course equips participants with the knowledge and skills to conduct internal assessments using the EFQM (European Foundation for Quality Management) Excellence Model. It focuses on applying EFQM principles to evaluate organizational performance, identify improvement opportunities, and drive sustainable excellence. Delegates will gain hands-on experience in assessment techniques, evidence analysis, and scoring using the RADAR logic framework — the cornerstone of EFQM assessments.

TRAINING TOPICS

• Understanding the EFQM Excellence Model

• Core Concepts of Excellence and Organizational Maturity

• EFQM Criteria: Enablers and Results

• RADAR Logic Framework for Assessment

• Preparing and Conducting Internal Assessments

• Evidence Gathering and Scoring Techniques

• Developing Improvement Action Plans

• Aligning EFQM with Strategy and Performance Management

• Communicating Assessment Findings Effectively

• Sustaining a Culture of Excellence

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand the EFQM Excellence Model structure

• Conduct internal assessments using RADAR logic

• Analyze strengths and identify improvement areas

• Score and validate evidence-based performance results

• Develop actionable quality improvement plans

• Support EFQM alignment with business strategy

• Promote organizational excellence and continuous learning

TRAINING IS TAILORED TO:

• Internal assessors and quality professionals

• Business excellence and strategy managers

• HR and performance improvement specialists

• Process and operations managers

• Governance and compliance officers

• ISO and EFQM implementation teams

• Professionals pursuing EFQM Assessor Certification

TRAINING METHODOLOGY

The DIXONTECH methodology combines case studies, role-playing, and interactive workshops to reinforce EFQM model application. Participants will work on simulated assessments, practice evidence-based scoring, and perform team evaluations using real-world case examples. The program uses peer learning, group discussions, and hands-on exercises to ensure deep understanding and readiness for EFQM internal assessments.

DAY 1

INTRODUCTION TO THE EFQM EXCELLENCE MODEL

• History and evolution of the EFQM framework

• The seven criteria of the EFQM Excellence Model

• Core concepts of excellence and sustainability

• The role of EFQM in organizational transformation

• Understanding the structure and purpose of assessments

• Relationship between ISO standards and EFQM

• The journey toward business excellence maturity

• Case study: EFQM adoption success story

DAY 2

EFQM CRITERIA AND RADAR LOGIC FRAMEWORK

• Understanding Enabler and Result criteria in detail

• The RADAR logic: Results, Approach, Deployment, Assessment, Review

• Linking organizational strategies to EFQM principles

• Evaluating leadership, strategy, and culture in assessments

• Identifying key performance measures and evidence sources

• Aligning KPIs with EFQM scoring criteria

• Exercise: Applying RADAR to real assessment data

• Workshop: analyzing sample EFQM assessment reports

DAY 3

PREPARING AND CONDUCTING INTERNAL ASSESSMENTS

• Assessment cycle: planning, execution, and reporting

• Internal assessor roles and ethical responsibilities

• Gathering and validating evidence effectively

• Interview techniques and data verification

• Scoring practices and calibration sessions

• Team dynamics in internal assessment groups

• Writing clear and objective assessment findings

• Role play: conducting internal EFQM interviews

DAY 4

RESULTS ANALYSIS AND ACTION PLANNING

• Interpreting results through RADAR scoring output

• Identifying organizational strengths and gaps

• Developing improvement recommendations and priorities

• Integrating EFQM outcomes into business plans

• Linking results to performance management systems

• Managing resistance and enabling cultural change

• Workshop: preparing improvement action plans

• Case study: post-assessment improvement implementation

DAY 5

CONTINUOUS EXCELLENCE AND EFQM ALIGNMENT

• Sustaining EFQM-driven continuous improvement

• Aligning EFQM with ISO 9001 and ESG frameworks

• Using benchmarking and innovation for excellence

• Communicating EFQM results to stakeholders

• Reviewing organizational maturity and progress

• Preparing for EFQM external assessment and recognition

• Leadership commitment to business excellence

• Final group exercise: complete mock internal EFQM assessment