EFQM: Road to Excellence

This DIXONTECH training course is designed to guide organizations and professionals on their journey toward Business Excellence using the EFQM (European Foundation for Quality Management) Excellence Model. It provides a clear understanding of how to apply EFQM principles, criteria, and tools to enhance performance, leadership, and strategic alignment. Participants will learn how to use the RADAR logic for continuous improvement and create a structured roadmap toward achieving EFQM recognition and sustainable excellence.

TRAINING TOPICS

• Introduction to the EFQM Excellence Model

• The Seven Criteria for Organizational Excellence

• Understanding the EFQM Fundamental Concepts

• The RADAR Logic: Results, Approach, Deployment, Assessment, Review

• Linking EFQM to Strategy and Operations

• Self-Assessment Techniques and Tools

• Identifying Strengths, Gaps, and Priorities for Improvement

• Building and Managing Excellence Projects

• Leadership Role in the Excellence Journey

• Preparing for EFQM Recognition and External Assessment

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand and apply the EFQM Excellence Model

• Use RADAR logic for self-assessment and improvement

• Identify and prioritize organizational strengths and weaknesses

• Align strategic objectives with EFQM principles

• Build a roadmap for organizational excellence

• Support leadership in embedding a culture of quality

• Prepare for EFQM recognition and continuous improvement

TRAINING IS TAILORED TO:

• Business excellence and quality professionals

• Senior managers and leadership teams

• Strategy, HR, and performance specialists

• Quality and process improvement coordinators

• EFQM and ISO implementation teams

• Project managers and organizational developers

• Professionals aiming for EFQM certification or recognition

TRAINING METHODOLOGY

This DIXONTECH course employs a practical and experiential learning approach, combining interactive workshops, case studies, and group exercises. Participants will perform EFQM-based self-assessments, apply RADAR logic to real organizational scenarios, and develop improvement roadmaps. The methodology promotes strategic thinking, teamwork, and action planning to accelerate the excellence journey.

DAY 1

INTRODUCTION TO EFQM AND THE EXCELLENCE MODEL

• History and evolution of EFQM and the excellence movement

• Understanding the purpose and structure of the EFQM Model

• The Fundamental Concepts of Excellence explained

• The seven EFQM criteria and their relationships

• Integrating excellence into organizational strategy

• Benefits of adopting the EFQM approach

• Overview of global excellence frameworks and awards

• Case study: organizations achieving excellence through EFQM

DAY 2

THE RADAR LOGIC AND SELF-ASSESSMENT TECHNIQUES

• Overview of the RADAR logic: key principles and flow

• Understanding Results, Approach, Deployment, Assessment, Review

• Using RADAR for self-assessment and performance improvement

• Scoring methods and evidence-based evaluation

• Self-assessment tools: questionnaires, workshops, and benchmarking

• Conducting effective team assessments

• Exercise: applying RADAR to a sample business case

• Workshop: identifying strengths and areas for improvement

DAY 3

APPLYING EFQM IN STRATEGY AND OPERATIONS

• Aligning EFQM with organizational strategy and objectives

• Translating vision and mission into operational plans

• Linking key processes with EFQM criteria

• Measuring performance through KPIs and scorecards

• Integrating EFQM with ISO 9001, ESG, and sustainability frameworks

• Building strategic agility through continuous improvement

• Leadership and employee engagement in excellence

• Practical exercise: EFQM-based process alignment

DAY 4

IMPLEMENTING IMPROVEMENT PROJECTS AND RADAR APPLICATION

• Selecting and prioritizing improvement initiatives

• Planning excellence projects and tracking progress

• Using EFQM scoring for decision-making and prioritization

• Communication and stakeholder engagement in the excellence journey

• Evaluating improvement results through data and metrics

• Embedding learning and innovation into EFQM application

• Case study: excellence-driven transformation project

• Workshop: developing a department-level excellence plan

DAY 5

PREPARING FOR EFQM RECOGNITION AND SUSTAINABLE EXCELLENCE

• EFQM recognition levels and assessment processes

• Preparing documentation and evidence for external review

• Managing external EFQM assessment visits

• Building internal excellence champions and teams

• Sustaining excellence through governance and innovation

• Future trends in excellence and organizational resilience

• Leadership’s role in maintaining EFQM maturity

• Action plan: creating your EFQM roadmap to excellence