European Foundation for Quality Management (EFQM)

This DIXONTECH course provides a complete understanding of the European Foundation for Quality Management (EFQM) Excellence Model, one of the most recognized frameworks for organizational improvement and performance excellence. Participants will explore the core concepts, structure, and application of EFQM, learning how to integrate the model into strategic planning, leadership, innovation, and sustainability efforts. The training prepares professionals to lead excellence transformations and align business objectives with the EFQM approach.

TRAINING TOPICS

• Introduction to EFQM and its Global Significance

• Fundamental Concepts of Excellence

• The EFQM Model Structure and Criteria

• Understanding Enablers and Results Criteria

• The RADAR Logic: Measuring and Improving Performance

• Self-Assessment Methods and Tools

• Leadership and Strategy in EFQM Implementation

• Integrating EFQM with Quality, ESG, and Sustainability

• Developing Excellence Action Plans

• Preparing for EFQM Recognition and Assessment

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand the EFQM Excellence Model and principles

• Apply EFQM tools to assess organizational performance

• Use RADAR logic for continuous improvement

• Identify and prioritize improvement opportunities

• Align strategy and leadership with EFQM principles

• Build a culture of excellence and innovation

• Prepare their organization for EFQM recognition

TRAINING IS TAILORED TO:

• Quality and excellence managers

• Senior leaders and executive directors

• Strategy and performance improvement professionals

• HR and organizational development specialists

• Process and operations improvement officers

• Business transformation and sustainability managers

• EFQM assessors and implementation teams

TRAINING METHODOLOGY

This DIXONTECH training combines expert facilitation, group discussions, case studies, and simulation exercises. Participants will perform EFQM-based self-assessments, apply RADAR logic to real organizational scenarios, and develop a step-by-step excellence roadmap. Interactive exercises and practical frameworks ensure deep understanding and application in real business environments.

DAY 1

INTRODUCTION TO THE EFQM MODEL AND CONCEPTS OF EXCELLENCE

• The origins and purpose of the EFQM model

• Fundamental concepts of excellence and sustainability

• Structure and components of the EFQM model

• Key benefits of applying EFQM in organizations

• Relationship between ISO standards and EFQM

• Understanding the criteria framework: Enablers and Results

• Overview of the EFQM scoring system and RADAR logic

• Case study: EFQM impact on organizational performance

DAY 2

UNDERSTANDING THE EFQM MODEL CRITERIA AND STRUCTURE

• Detailed overview of the seven EFQM criteria

• Enablers: Leadership, Strategy, People, Partnerships, Resources, and Processes

• Results: Customer, People, and Business performance outcomes

• How enablers drive measurable results

• Building strategic alignment through EFQM criteria

• Workshop: mapping organizational performance to EFQM elements

• Identifying improvement opportunities through criteria analysis

• Exercise: completing a simplified EFQM assessment

DAY 3

APPLYING THE RADAR LOGIC FRAMEWORK

• Overview of RADAR: Results, Approach, Deployment, Assessment, and Review

• Understanding the scoring and evaluation method

• Linking organizational strategy to RADAR elements

• How to use RADAR for process evaluation and improvement

• Conducting self-assessments using RADAR logic

• Workshop: applying RADAR to case studies

• Interpreting scores and identifying improvement actions

• Practical exercise: building an EFQM assessment report

DAY 4

STRATEGY, LEADERSHIP, AND PERFORMANCE MANAGEMENT

• Role of leadership in implementing EFQM

• Aligning EFQM with strategic and operational goals

• Driving innovation, agility, and stakeholder engagement

• Using data, metrics, and dashboards for improvement

• Integrating EFQM with corporate governance and ESG goals

• Developing people and process capabilities for excellence

• Measuring impact and organizational learning outcomes

• Case study: excellence through strategic leadership

DAY 5

IMPLEMENTING AND SUSTAINING ORGANIZATIONAL EXCELLENCE

• Planning EFQM implementation in your organization

• Developing an excellence roadmap and timeline

• Creating improvement portfolios and prioritization plans

• Preparing for EFQM assessment and recognition

• Managing change and embedding a culture of excellence

• Sustaining results through innovation and best practices

• Aligning EFQM with other frameworks (ISO, Baldrige, ESG)

• Action plan: building a customized EFQM excellence strategy