This DIXONTECH certification preparation course is designed to prepare professionals for the ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) exam. It provides a deep understanding of leadership, strategic planning, process management, quality tools, and organizational performance improvement aligned with the ASQ Body of Knowledge (BoK). Participants will gain the knowledge and confidence to lead quality initiatives, implement performance excellence frameworks, and successfully achieve certification.
Overview of the ASQ CMQ/OE Certification and BoK
Leadership and Strategic Planning
Quality Management Systems and Standards (ISO 9001, Baldrige, EFQM)
Customer-Focused and Stakeholder Management
Performance Measurement and Continuous Improvement
Process Management and Innovation Strategies
Quality Tools and Statistical Methods
Supply Chain and Project Quality Management
Change Management and Organizational Culture
Exam Preparation and Practice Questions
Understand all domains of the ASQ CMQ/OE Body of Knowledge
Lead quality improvement and organizational excellence projects
Apply advanced quality and leadership tools effectively
Integrate strategy, performance, and quality management systems
Prepare confidently for the ASQ CMQ/OE certification exam
Analyze case studies and apply quality concepts to real problems
Foster organizational excellence and sustainable improvement
Quality managers and team leaders
Continuous improvement and Lean Six Sigma professionals
Project and operations managers
Business excellence and strategy specialists
Process improvement and risk management professionals
Management consultants and trainers
Professionals preparing for ASQ CMQ/OE certification
This DIXONTECH preparation course includes lectures, case studies, interactive discussions, and mock exams aligned with ASQ standards. Participants will engage in problem-solving exercises, scenario-based learning, and simulation tests. The methodology focuses on both conceptual clarity and exam readiness, supported by practical frameworks for leadership and quality management implementation.
Introduction to ASQ CMQ/OE certification structure and BoK overview
The role of a Certified Manager of Quality and Organizational Excellence
Principles of quality management and performance excellence
Leadership responsibilities and ethical considerations
Organizational structures, cultures, and governance models
Quality management philosophies (Deming, Juran, Crosby, Ishikawa)
Historical evolution of quality and excellence frameworks
Case study: quality transformation leadership in practice
Vision, mission, and values development
Strategic planning process and deployment tools (Hoshin Kanri)
SWOT, PEST, and risk-based planning approaches
Customer relationship management and satisfaction analysis
Voice of the Customer (VoC) and feedback systems
Stakeholder engagement and communication strategies
Benchmarking for performance improvement
Workshop: creating a strategic quality plan
Process management principles and process ownership
Process mapping, value stream analysis, and SIPOC diagrams
PDCA, DMAIC, and Lean Six Sigma integration
Root cause analysis and corrective actions
Quality tools: Pareto charts, control charts, histograms, FMEA
Statistical process control and data-based decision making
Risk management and process capability indices
Exercise: process analysis and improvement simulation
Measuring organizational performance and KPIs
Balanced scorecard and performance dashboards
Knowledge management and innovation systems
Change management models (Kotter, ADKAR, Lewin)
Team dynamics and leadership development
Managing resistance and fostering engagement
Aligning quality objectives with strategic outcomes
Case study: driving cultural change through quality initiatives
Review of all ASQ CMQ/OE knowledge domains
Tips, strategies, and time management for the exam
Mock exam and detailed answer review
Problem-solving and scenario-based discussions
Review of key formulas, tools, and definitions
Understanding ASQ scoring and question types
Action plan for certification success
Personal preparation checklist and next steps
Group & Corporate Discounts: Available for companies enrolling multiple participants to help maximize ROI. Individual Discounts: Offered to self-sponsored participants who pay in full and upfront. Registration Process: Corporate nominations must go through the client’s HR or Training department. Self-nominations must be prepaid via the “payment by self” option. Confirmation: All registrations are subject to DIXONTECH’s approval and seat availability. Refunds: Provided in case of course cancellation or no seat availability. Tax Responsibility: Clients are responsible for any local taxes in their country.