This DIXONTECH professional preparation course is designed for candidates pursuing the ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) credential. The program covers the complete ASQ Body of Knowledge (BoK), providing the leadership, strategic, analytical, and quality management skills required for success in both the exam and professional practice. Through applied learning, case studies, and mock exams, participants will gain mastery in organizational performance improvement, team leadership, and continuous excellence.
Overview of the ASQ CMQ/OE Certification and Examination
Leadership, Strategy, and Organizational Planning
Quality Management Frameworks (ISO 9001, Baldrige, EFQM)
Customer and Stakeholder Relationship Management
Project and Process Management for Quality Leaders
Performance Measurement and Continuous Improvement
Statistical Tools and Quality Data Analysis
Supply Chain, Risk, and Change Management
Knowledge Management and Innovation for Quality Excellence
Comprehensive Exam Preparation and Practice Questions
Understand the complete ASQ CMQ/OE Body of Knowledge (BoK)
Lead organizational excellence and quality improvement programs
Apply analytical and leadership tools effectively in business contexts
Conduct strategic planning and process optimization
Manage change, risks, and innovation within organizations
Prepare successfully for the ASQ CMQ/OE certification exam
Enhance leadership impact through performance excellence
Senior quality and operations managers
Continuous improvement and Lean Six Sigma professionals
Process excellence and performance specialists
Project and program managers
Business excellence and strategy consultants
Risk and compliance professionals
Candidates preparing for ASQ CMQ/OE certification
This DIXONTECH course integrates exam-focused learning, real-world application, and leadership development. Through case studies, simulations, and guided review sessions, participants will analyze key topics in the ASQ BoK and solve real business challenges. The course also includes mock exams, timed tests, and answer debriefs to reinforce exam readiness and practical understanding of quality leadership concepts.
Overview of ASQ CMQ/OE exam structure and BoK domains
The role and competencies of a Certified Quality Manager
Principles of Total Quality and Organizational Excellence
Leadership roles, ethics, and influence in quality management
Organizational governance and quality culture integration
Evolution of quality philosophies (Deming, Juran, Crosby, Ishikawa)
The strategic importance of quality in competitiveness
Case study: leadership excellence in global organizations
Building vision, mission, and values for excellence
Strategic planning models and deployment techniques
SWOT, PESTLE, and risk-based strategic analysis
Linking quality planning to business strategy
Voice of the Customer (VoC) and customer satisfaction systems
Stakeholder engagement and feedback mechanisms
Developing strategy maps and alignment models
Workshop: quality-based strategic planning simulation
Principles of process design and management
SIPOC, process mapping, and value stream analysis
Lean and Six Sigma integration in CMQ/OE practice
PDCA and DMAIC frameworks for problem-solving
Root cause analysis, FMEA, and risk prioritization
Statistical process control (SPC) and variation management
Quality tools: Pareto, histogram, scatter, control charts
Exercise: analyzing and improving key business processes
Performance measurement using KPIs and scorecards
Balanced Scorecard and business analytics in quality leadership
Change management models (Kotter, ADKAR, Lewin)
Fostering innovation and organizational learning
Knowledge management for sustainable improvement
Building high-performing and cross-functional teams
Aligning human capital development with quality strategy
Case study: change leadership in continuous improvement programs
Comprehensive review of ASQ CMQ/OE Body of Knowledge
Question types, difficulty levels, and time management
Mock exam with real-style multiple-choice questions
Group discussion of answers and rationales
Exam readiness checklist and preparation timeline
Tips for test-taking strategy and confidence building
Career pathways after ASQ CMQ/OE certification
Action plan: personal preparation and continuous growth roadmap
Group & Corporate Discounts: Available for companies enrolling multiple participants to help maximize ROI. Individual Discounts: Offered to self-sponsored participants who pay in full and upfront. Registration Process: Corporate nominations must go through the client’s HR or Training department. Self-nominations must be prepaid via the “payment by self” option. Confirmation: All registrations are subject to DIXONTECH’s approval and seat availability. Refunds: Provided in case of course cancellation or no seat availability. Tax Responsibility: Clients are responsible for any local taxes in their country.