Process Management Mapping and Improvement

This DIXONTECH course provides participants with the essential knowledge and practical tools to analyze, map, and improve organizational processes effectively. The training emphasizes the alignment of processes with business goals to enhance performance, efficiency, and customer satisfaction. Through process management frameworks, Lean techniques, and continuous improvement tools, participants will learn to identify bottlenecks, eliminate waste, and establish a culture of excellence and agility.

TRAINING TOPICS

• Fundamentals of Process Management and Design

• Process Mapping and Documentation Techniques

• Process Measurement and Key Performance Indicators (KPIs)

• Lean Thinking and Waste Elimination Principles

• Process Analysis and Improvement Tools

• Root Cause Analysis and Problem-Solving Methods

• Process Standardization and Control Mechanisms

• Aligning Process Management with Strategic Objectives

• Digital Tools for Process Visualization and Optimization

• Continuous Improvement and Change Management

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Understand and apply process management principles

• Map, document, and analyze business processes effectively

• Identify process inefficiencies and improvement opportunities

• Implement Lean and continuous improvement techniques

• Design sustainable, high-performing process frameworks

• Align process goals with strategic business outcomes

• Drive operational excellence and organizational agility

TRAINING IS TAILORED TO:

• Business process and operations managers

• Quality assurance and continuous improvement professionals

• Project and performance management teams

• Process engineers and analysts

• Lean and Six Sigma practitioners

• HR, finance, and administration leaders

• Anyone responsible for improving organizational workflows

TRAINING METHODOLOGY

This DIXONTECH program combines practical workshops, simulations, and real-world case studies. Participants will use mapping tools such as SIPOC, flowcharts, and value stream maps to visualize processes and apply Lean and Kaizen methodologies for improvement. The course emphasizes hands-on exercises, group discussions, and digital process optimization tools to ensure measurable results.

DAY 1

INTRODUCTION TO PROCESS MANAGEMENT AND FRAMEWORKS

• Understanding the concept and value of process management

• Process thinking vs. functional management approaches

• Key components of effective process management systems

• Process governance and ownership structures

• Introduction to the PDCA and DMAIC models

• Linking process management to organizational strategy

• Identifying core, support, and management processes

• Case study: process-driven transformation success

DAY 2

PROCESS MAPPING AND DOCUMENTATION TECHNIQUES

• Process identification and selection criteria

• Creating SIPOC (Supplier, Input, Process, Output, Customer) models

• Process flowcharting and swimlane diagrams

• Value stream mapping for end-to-end visibility

• Identifying process boundaries and dependencies

• Tools for documenting and standardizing workflows

• Hands-on workshop: mapping a real business process

• Group discussion: mapping challenges and solutions

DAY 3

PROCESS ANALYSIS AND PERFORMANCE MEASUREMENT

• Setting and using process performance indicators (KPIs)

• Measuring process efficiency, effectiveness, and quality

• Identifying bottlenecks, redundancies, and non-value activities

• Tools for process evaluation and gap analysis

• Root cause analysis (5 Whys, Fishbone Diagram, Pareto)

• Benchmarking and best practice comparison methods

• Workshop: measuring and analyzing process performance

• Simulation: diagnosing process issues through metrics

DAY 4

PROCESS IMPROVEMENT AND OPTIMIZATION STRATEGIES

• Applying Lean principles to process optimization

• Introduction to Kaizen and continuous improvement cycles

• Reducing waste (Muda) and non-value-added steps

• Standardization, control, and documentation of new processes

• Change management and stakeholder communication

• Implementing corrective and preventive actions (CAPA)

• Practical exercise: redesigning an existing process

• Case study: Lean transformation results and lessons learned

DAY 5

DIGITAL PROCESS MANAGEMENT AND CONTINUOUS IMPROVEMENT

• Leveraging digital tools for process automation (BPM software)

• Integrating AI and data analytics in process improvement

• Monitoring and controlling process performance in real-time

• Auditing and continuous evaluation of processes

• Embedding a culture of continuous improvement and learning

• Linking process management to innovation and excellence frameworks

• Developing a long-term process improvement roadmap

• Final workshop: creating your process improvement plan